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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
what happens after you use 911
MColetta
Enthusiast

I dialed 911 last week and I received a message that my smart family was deactivated and I am now recieving calls from blocked numbers. How do I reactivate my account

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Re: what happens after you use 911
vzw_customer_support
Customer Support

Oh goodness, Mcolettafatboy, I certainly hope everything is okay. When a Smart Family User calls 911 you will be notified. All call restrictions and blocked contact settings are suspended until you reapply them. 

Here is a link to more details, see number 5:http://spr.ly/6588DeOVq

 

GinaU_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: what happens after you use 911
MColetta
Enthusiast

The link didn't work. Verizon at its best.

Personal information removed to comply with the Verizon Wireless Terms of Service

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Re: what happens after you use 911
vzw_customer_support
Customer Support

Oh gosh, I apologize for that incorrect link Mcolettafatboy. I hope you can forgive us. Here is the correct link: https://www.verizonwireless.com/support/verizon-smart-family-faqs/ I hope this helps.

RosanneM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: what happens after you use 911
Ann154
Super User
Super User

If you tried opening the link from the email notification, that's why it gave an error. It works fine when opening from the community forum.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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