4.05 update
Jbarros237
Enthusiast - Level 2

i'm guessing the 4.05 update was a bunch of crap!!! December 21st Verizon said that they where aware of the problems and a update was coming to fix them. I was told by Verizon support that an update would be coming before the end of March. I have gone through 3 Nexus phones and still can't get signal in my house. I have been a loyal customer since Verizon was Airtouch, and I had pager service with them. But I'm done. I'm tired of the run around with this phone.

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bambam619
Enthusiast - Level 2

Well I have been waiting patiently for this update and I can say that I am overly frustrated with WHOM ever is responsible for the update. I get told so many different stories! First it's Verizon pinning it on Samsung and you call Samsung you get told it's Verizon. Good lord just fix my phone already. It's a nice phone, but in my opinion they sold us a product that does not work properly and they need to fix it. My wife has the Bionic and she will be sitting next to me and will have a 4G connection and I will have nothing, so it's not the network obviously. I signed a 2 year contract for a phone that I am unable to use like everyone else that has a 4G phone. I didn't bother taking mine back because Verizon staff did everything to convince me that there will be an update quickly to fix connectivity issues and please keep in mind that this was in the first week of the phones release. In my opinion I signed a 2 year agreement and with that I am promised service. No service to me is being in an area where everyone has no service, but sitting next to my wife while she is actively surfing the wb, updating her Facebook and playing games is BS. I would almost consider suing Verizon for breech of contract. I opened another line and purchased a Razr Maxx to get me by until an update. So now they get my extra 9.99 for the extra line.  was told several times that they will not take the phone back, but they will exchange for a new one. What will that fix? Straight negligence!

fastearle
Enthusiast - Level 3

Amen

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JamesSC
Newbie

There IS a serious problem with the Verizon Galaxy Nexus: Poor Signal Strength and Dropped Calls.

I am adding my name to all the people who are having problems with the GNex in terms of poor signal strength/dropped calls. I am less than 1 mile from the Verizon tower. My phone usually has 1 bar but sometimes none and sometimes 2. The 4G seems OK. The biggest problem is dropped calls. Often (maybe always - I'm not sure) I can hear the person I am talking to but they just hear clicking noises. My signal strength is often -117 to -120.

I have called Verizon several times now. First I was sent a new sim card - no help. Then they sent a technician to my home to check the signal strength and I was told it was fine. They then sent a second technician out and I was told I am in a fringe area. The Verizon map shows full call coverage for this area of central SC. My previous phone (an original RAZR) never dropped a single call despite years of use and sometimes very heavy use.

I have read about this issue in multiple forums and it is well known by GNex owners. It seems to mainly occur in low signal strength areas. Returning the phone for a refurbished one does not help. The only people that seem somewhat satisfied are those that had their GNex phones swapped for a RAZR Max but this phone does not have ICS and has an inferior display.

The question at this point seems to be whether the problem is hardware or software. I hope it is software and that the fix is out soon. One of the Verizon reps said it is supposed to be out in May. If it is a hardware problem then I do not know what to do. I bought this phone for the display and ICS. I expected it to work properly as a phone. I am disabled and I need to be able to depend on this phone to make calls in an emergency even if I am in a fringe area.

To Verizon: Please acknowledge the problem and keep us updated regarding the solution. Thank you.

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holmsc
Enthusiast - Level 2

A friend of mine had this issue and he asked for a new phone. They sent him a refurb and it works perfectly. I think you got a phone with a bad radio, I suspect many bad radios were installed in these devices, and you can't fix it with a software update.

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pool_shark
Specialist - Level 1

I don't know if it's hardware or software. Some people have said the 4.0.4 radios fixed their problems, others said it didn't help. Then there are other (like me) that have no signal issues or dropped calls.

I agree that there should have been an update by now for those having issues.

I'm just hoping if/when the update happens that it doesn't make things worse for those without the problems.

BTW, I have not read many negative comments from those running the leaked 4.0.4 ROMs.

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DroidudeAZ
Contributor - Level 2

I bought one at full price in January. The radios were terrible. I was sent a replacement 2 weeks later and bad radios again. Turning off wifi was a crapshoot. It had a hard time picking up 3G or 4G. The third was was a certified like new replacement and the radios work very well. I think that a fair amount of them had bad radios. The build date on the refurb was 12.4.11, both of the other replacements were newer.

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DroidudeAZ
Contributor - Level 2

That said, I paid $650 for the phone. I bought it mainly for the prompt updates that Google issues for their Nexus line. I was tired of Motorola having looooong times between updates. From what I understand I would guess the problem lies with Verizon since Google has released 4.03 and 4.04 and neither was signed off on by Verizon. 4.0.5 hopefully will be the charm. We shouldn't have had to wait this long for an update. I should've changed to the Razr Maxx when I had the chance.

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bambam619
Enthusiast - Level 2

I say we start taking names and file a class action lawsuit against Verizon. They sold us junk for a phone and now most of us are locked into a 2 yr contact with 350.00 on the line if we cancel. I cannot believe they are allowed to do this and get away with it. I purchased the Maxx on another line because I needed a phone that would work. All I kept hearing from day one is that there will be an update to fix it. Well here we are months later and no fix. I am getting ripped off twice because I renewed my line and purchased another phone on another so I can use the services that I am paying for. Ridiculous! Verizon takes no resposibility either their stance is oh well wait for the update. I think the phone is crap and they won't release it because it doesn't fix anything.

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keefie9986
Newbie

Stopped by to check and see if there was an update. I had it all. dropped calls, terrible signal, lousy battery life. So I went back to my Droid X. Still have the problems it always had, but at least the phone rings once in awhile. in the meantime, the nexus is a brick sitting next to my computer.

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ShellyGal
Enthusiast - Level 3

My “fake” Verizon Galaxy Nexus randomly ..., let’s end the public beta test

http://drippler.com/samsung/galaxy_nexus#!285464

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fastearle86
Enthusiast - Level 3

I just got off with Verizon level 2 support. First guy i spoke with said they have had issues with reception in this phone. Depending on where you are. I travel a ton so its been an issue ever since i got the phone. Main thing is.... I need to make calls and be able to talk on it. I can't on the Nexus reliably and i wish i could say different because i do like the phone. So it's off to the Razr Maxx along with some accessories i talked them into since i spent so much on them for this Nexus. I am bummed but it is more important that i dont drop calls to the boss!!!! Hope this helps...anyone

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GalaxyNexusLemonLaw

Verizon - Just adding my name to the list here. The product is junk as currently delivered. There should be a lemon law.

(1) Google Wallet? A promised feature - but not going to happen. (2) Google is distancing themselves from the Verizon CDMA version of the phone. Samsung-Verizon-Google is not a happy trio and we all suffer. Try calling support drones at Verizon and you will see... (3) I spend more time charging it than talking on it - and I have LTE turned off 100% of the time... (4) They just dropped the price by $100 to lure more unsuspecting people to purchase the product. Price drops by 33% - what might that mean? (5) Bugs are off the chart in OS... Where is our 4.05 update? Will it even matter? (6) It is very depressing that I spend a couple thousand dollars a year and have to settle for this brick. Verizon won't do anything to help other than offer a hard reset to occupy the day. Correction - they have offered to call Samsung - which results in another recommendation to do a hard reset by Samsung.

I will wait a little longer for 4.05 and then I will have to use my own money to buy something else. I also recommend a class action law suit. It is criminal.

Regards, Eric.

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Tidbits
Legend

Wallet was NEVER promised... People SPECULATED it would be included which are two different things entirely.

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bambam619
Enthusiast - Level 2

Tidbits you are all over the forums and everytime you are saying something you are backing up Verizon. You have got to be working for them. It's funny you keep spewing the same crap and people here feel like they got ripped off with something that doesn't work right. I think it's a shame that we are all suffering from the same issues and you like Verizon is blowing it off. I think when you are signing a contract you are promised that it would work if you are in a covered area. My wife has the bionic and I can sit next to her and she is full throttle 4g and sometimes I don't even have an internet connection. This phone is junk and I had to open a new line and get me the RAZR Maxx just to use the services I am paying for. Ridiculous! I say we stop complaining and file a class action law suit and get the money back for the phone and I want the extra money that I am paying for my new line back. Screw filing a complaint at the BBB!  I am not the only one here and there are other forums with the same topics, so please stop dismissing our complaints.

Tidbits
Legend

Care to wager I don't work for them. Sorry for knowing more of the inner workings of how things are done. Just trying to help you guys put the blame in the right places to get stuff done and not waste time and energy.

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fastearle86
Enthusiast - Level 3

Problem is.....you dont. Doesnt the above sound familiar? I think im going to lodge a complaint against you with verizon and the moderators of this, and all, forums in here and see if i can have you banned. I would imagine that many would love to help me.

All you do is argue and stir the crap. You offer no help to anyone. I am proof of that.

BTW, my new non NEXUS phone is waiting for me at my house simply because i asked for it.

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Tidbits
Legend

Sorry I have to laugh at you on this one. Just because I don't agree with how you want to do it and educate you on a better way and to take it out on who is responsible(they even claimed responsibility before the device was ever released). Open your eyes, quit being emotional, and use logic...

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fastearle86
Enthusiast - Level 3

Wide open man. not emotional, you just like rattling peoples chains. If anyone is emotional, it is you. Read your posts. You are not helpful and only annoying.

Be helpful, or go away. i've already reported you and will continue to do so as long as you get the responses you get. You are worthless to Verizon and everyone in this forum and i think you already know that...

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Tidbits
Legend

fastearle86 wrote:

Wide open man. not emotional, you just like rattling peoples chains. If anyone is emotional, it is you. Read your posts. You are not helpful and only annoying.

Be helpful, or go away. i've already reported you and will continue to do so as long as you get the responses you get. You are worthless to Verizon and everyone in this forum and i think you already know that...

AS I SAID BEFORE... Just because I say something YOU don't want to hear does not mean I am not helpful.  I am pushing for a LONG term solution  instead of thinking for myself to get what I want.  I want the next line of devices to get better support, and be more reliable, and that starts with MANUFACTURERS whether it is TVs, game consoles, toasters, and what not.

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gnexusMatt
Newbie

Tidbits,

I actually appreciate your attempts to be objective and persuade people to be sensible when they are seeking an outlet for their aggravation. You bring to light pieces of information that are important to consider but not highly visible. Misguided ranting can confuse others looking for information on what the real issues are, and potentially end up making problems worse(like pressuring verizon to say "fine, they want untested latest sw, give them the latest sw!" and putting pressure on engineers to meet schedules, regardless of whether a product is ready). BUT this kind of reaction is understandable given the lack of transparency on the part of Verizon(#1), and Google and Samsung(#2). A little bit of official information can go a long ways, and without it rumors and speculation will run rampant.

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curtcorwin
Enthusiast - Level 1

I have to say that I too am disappointed in this phone and this is not the Google experience I paid for.  I paid top dollar for the phone less than 10 minutes after it was released, coming off of a Blackberry original Storm.  I waited for the right Android phone for about a year fully out of contract and decided on the Galaxy Nexus. The phone's ability was amazing by comparison.  I soon discovered that I too was suffering from all of the mentioned bugs but admittedly, not as bad as some.  The random reboots and the audio dropping are the most annoying.  Next would be data signal loss.  Verizon says that the phone doesn't really loose connection, the bars just don't reflect the signal correctly.  That is a hard pill to swallow when I have no connection/browser/data of any kind.  I feel that Verizon/Google/Samsung has had plenty of time to rectify these issues.  Being a Google Apps re-seller, it is an embarrassment when you are training customers on Google Docs and the data connection drops.  I have to explain that it's not the Google Apps service, it's my expensive, Verizon, state of the art, Galaxy Nexus... Please stand-by while I try to get it working again..