I have this probleme from time to time with my Samsung Galaxy S21+ where I cannot send picture messages using the Messages app to other Android phones on Verizon network but have no problem sending to iPhone on Verizon network. They start to send, get stuck and then are automatically canceled. Have tried restarting phone, clearing app cache, using mobile data only and nothing works. When I view details on the pictures I'm trying to send it shows File Transfer but when sending to iPhones it shows Multimedia Message.
Thank you for reaching out today. We are sorry to read that you are having trouble with your messages, and we want to help. When did this issue start? Have you tried using any other apps for the messages to see if that helps? ~Roger
This time it started a day or two ago. It's happened before and usually for a few days to a week those times. I've been able to send pictures with Facebook messenger and Snapchat.
Thank you for reaching out to us, my name is Adriana, and I am your customer service expert, ready to help!
It will be my pleasure to assist you today, please feel free to send us a PM if you have any questions or concerns you need assistance with.
>Adriana
It randomly started working again today. I didn't change any settings or update any apps. And that's what bothers me. It keeps happening every few months and only affects my Android phone texting photos to other Verizon customers with Android phones. Very frustrating.
Hello, pennma05. We want to ensure you receive the help you need to resolve this issue. We are sending you a Private Note to assist you further.
*Cassie
I am also having this problem. Just started yesterday 10/29/2022
I'm also having the same issue. Mine also started yesterday, 10/29/22.
Thank you so much Svav for bringing this network issue to us, that's definitely not the way we want you to feel about us. We appreciate your feedback and will be happy to help with your Verizon service. Please PM me, so we can address all your concerns.
>Manuel
I completely agree on the frustration of this happening off and on and even when calling Verizon the reps tell you it's your phone or your wifi because they have no network issues. Well all these people didn't have the same wifi and phone.
In addition, now some of my pictures I send show the time and "delivered" or "read", but others just show the time and "MMS" even though it's the same picture. It's NOT showing "delivered" or "read" on those. How do I fix this? I tried to turn on and off the setting but it didn't help. @vzw_customer_support
Please reach out to us on Facebook, Instagram or Twitter so we can assist you.
*Harley
I am also having this issue along with my mom, my son, my step-dad, and my grandma. It started on 10/29/2022 for all of us. Some a few hours before others.
We want to make sure that you can send picture messages. Are you using the text message application that came on the phone or a third-party app from the Play Store?
-Kevin
The application that came with the phone.
Thank you for the clarification. Does this happen with every picture you try to send via message? What is the exact error message you get?
~Gina
*Gina,
It happens because, I am sure they are all using the wonderful VERIZON MESSAGING APP which is the only common denominator you need to worry about... just saying. Good Luck with that.
FIX ALL THE VERIZON APPS AND YOU WONT HAVE A JOB.
Once again, just my thoughts, trying to help my fellow customers.
Actually I am not using the Verizon messaging app. I use the Samsung messaging app that was on my phone. I like it better than the Verizon one.
Sorry, I apologize, although any issues I have come across in the last 1.5 being with Verizon has to do with there apps, although they continue to point the finger to anyone but themselves.
Good luck, and I hope things get better for you and all having the issue and/or concern.
Thanks for those details. What exactly happens when you try to send a picture message? *Bryan
SaltyS21U_User, our goal is to provide you with a great wireless experience, so we regret reading about the issues that you have experienced with all the Verizon-branded apps. We would like the opportunity to work toward a resolution. Can you elaborate on your experience? Any error messages?
-David
The message app that came with the phone.
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