HD Voice/ HD Video Calling
XxCareBearxX
Newbie

Hi, How all can I get HD Voice/ HD Video Calling on my unlocked Samsung S21 Ultra phone? It's already enabled on my acount. I know that your suppossed to have a Verizon version phone but I didn't know that before. Their must be a way for me to get HD Voice/HD Video Calling on my unlocked Samsung S21Ultra phone? I see other people have it on their unlocked device so I know their's a way to get it on there also  I was able to get everything else Verizon on there. 

Please Help I Would Really Appericate It

Thank You 

 

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BTSArmy_MomOf6
  • What was the solution? I have the same problem. I ordered the unlocked version through Samsung because I was able to get the 1TB version, which Verizon did not offer. 
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vzw_customer_support
Customer Service Rep

BTSArmy_Momof6 We definitely want to help with your question regarding your device. When did you add this device to your account? Did you call in to get it added to the account? ~Peter

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Hope this link helps:

https://www.verizon.com/support/hd-voice-faqs/#get-hd-voice

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I'm not a Verizon employee, just another customer trying to help.