I have seen many (let's say a lot of) posts about this but I can't find an answer.
Whenever I try to go to my voicemail I get a prompt "Enter you mailbox number". I have tried my phone number and my pin number, nothing works. HELP
Galaxy S22 and S22 Ultra (both phones). Started service June 1 2022
Having full access to your Voicemail is important. When did this begin? Have you used the Voicemail app in the past? Are you dialing *86 to call your Voicemail?
-Evelyn
Thanks for the quick response Evelyn. Sorry for my slow reply, have been under the weather for few days. You can call my phone at any time and hear the response. Oh and both phone# were ported from Spectrum.
I started service Jun 1, 2 lines-both have same issue. Have not been able to setup VM on either line. Asks for mailbox number. I am dialing *86 but has same prob if I don't answer call. Visual VM has same problem. I have tried every way to get to VM and every number/combination I can come up with.
Thanks again
Tony
Nayehi, it is concerning to see you have had this issue with your voicemail for this long. We have sent you a Private Note so we may look further into this for you.
-Christine
#Christine,
NO!!! What is concerning, is none of you have been able and/or willing to fix the issues and/or concerns. WAKE UP VERIZON!! Pretty soon all your customers may jump ship and none of you will get that easy paycheck for false statements/answers, hanging up on customers, or just passing them onto the next agent to do the previous statements.
This is never how we want you to feel, we treasure our customers. I have sent you a private message to continue, and to begin to turn this around.
-Rosie
Rosie,
I am not sure who your message was intended for and if it was for myself, I never received your mesaage.
I may have found the problem??? Both phones were assigned a phone# until my existing numbers could be ported. If I use the temp number, VM says the mailbox has not been set up and to call from the phone with that number which I cannot. Don't mean to complicate the issue, but that may help us figure this out.
Thanks again
-Tony
(BTW the temp numbers have royally messed up my bill but that's a separate issued, unless you can help me with that later since phone calls to VZ have not helped at all)
Tony,
Just a suggestion, if you have not already, call into financial dept. to discuss any issues this has caused with your billing. Talking here and/or with Customer Service you will just get the run around, along with being passed around as if you were a red headed lady of the night at a Bachelor Party in Vegas. Just saying. I wish you the best of luck.✌️❤️🧂
Thanks for the reply. Yeah I have been in touch with the Fin group. Still workin with them.
@vzw_customer_support or anyone else
Any other help, suggestions, guidance? I am going into my 4th month without Voice Mail (including Visual) on either of my 2 lines.
Let me summarize: I started service 2 lines Jun 1, 2022. Have not been able to setup VM on either line. Prompt asks "Enter your mailbox number". I have tried every way to get to VM and every number or combination I can come up with. Both phone# were ported from Spectrum, however both phones were assigned temp numbers. I have found that if I use those temp numbers the VM prompt is "This voice mailbox has not been set up. To set up voicemail, call from your own phone." and of course I can not do that.
TIA for any help
-Tony
We are happy to review your concerns with you here. We recommend leaving us a Private Note as soon as possible. We will be here for you, day and night!
*Robert
Robert,
I will be more then willing to discuss the issues right here. When you state that you are here and available day and night.
1. **Why does it take well over 24+ hours, to receive any type of acknowledgement, after stating an issue's and/or concern's?
2. **After being acknowledged why may do I get the pleasure of chatting with multiple agents to get some kind of understanding, help, or better yet resolution (which has yet to happen)?
I AM VERY EXCITED AS I BELIEVE MANT OTHER CUSTOMERS WITH ISSUES AND/OR CONCERNS, WOULD REALLY LIKE THE SAME ANSWERS. SO, I FEEL WE SHOULD JUST CONTINUE THE CHAT RIGHT HERE.
Hi there! Thank you so much for contacting us tonight. We apologize for any inconvenience for any wait time. We're extremely busier than normal anytime a new iPhone launches, so we have been behind these last couple of days. As to why you receive replies from different reps: We receive the posts in the order in which they are received. Different reps' shift ends at different times as well as reps take different breaks and lunches. However, our department tries our best to keep updated on our posts, and we're all able to see the previous thread, so you don't have to repeat yourself. Is there anything I can assist you with regarding your wireless service?
*Ana
Ana,
Once again if your message here was intended for myself, please send me a message and/or addresse in your message, so I know it was.
I am sending you a new Private Note now. Please do respond to us there so we can proceed.
*Crystal
I have been having the same issue on one of my Motorola Pure G phones one prompts me for the voicemail box number the other does not, same model &software up dates. This is ridiculous.
Hello, boathead, we want to help ensure that the voicemail on both of your phones are in working order. In order to best assist, I will be sending a Private Note.
-Lauren
Hello there! We're sorry to learn you're having issues with your voicemail. We would love to check further into this. Please send us a private note so that we may further asisst.
~Ivone
Just as a friendly reminder, we are here to help. Send us a Private Note, so we can take a closer look.
~Maria
Hi! Thank you for the additional details. I am sending you a Private Note so we can access your account & best assist.
-Gina
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