- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I correspond occasionally via SMS with a family member in Switzerland. I live in San Francisco. Up to November 26, 2022 everything was fine. The only limitation was that I could not send MMS, a text message with a picture.
However, regular SMS sending and receiving worked fine.
A few days ago December 7 2022 we became aware that any SMS that were sent to me I no longer received. After November 26 I still could send however I did not receive any longer any SMS from Switzerland.
I cleared the cache on my Samsung S5 but nothing changed. My account features are unchanged and for years the same. I now start to wonder if this is a Verizon mobile server-side issue. Anyone know what the possible issue is?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We know how important it is to know what is going on with your text messages, and we are here to help. Have you tried making a call, or are you using texts only? Also, is all other texts to others working fine?
*Crystal
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Crystal,
my phone works fine except that since November 26 SMS sent from a friend in Switzerland do not appear on my phone. Whereas sending SMS to the recipient in Switzerland apparently are received.Domestically and nationally to seems to be no issue with sending/receiving SMifS.
one other quirky is that on some numbers I call I hear no ring tone while waiting for the recipient to pick up.
Again it is a receiving of international originated text messages i.e. from Switzerland that suddenly stopped on or after November 26.
I strongly believe it's a Verizon provider-side issue or some unintended account misconfiguration as everything else in my phone works.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
dorcom,
Thank you for following up with us. We want to get to the bottom of this. Let's gather a few more clues. Are you using the standard messaging application or Verizon Message? Can you send any other international messages?
-Jenelle
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
A: messaging type used irrelevant. Data is not coming in. Switching to any other messaging app i.e. standard messaging app I see all but the aforementioned missing are also missing there.
apparently sending SMS to other international recipients does work but I don't know if they reply if I receive it.
Definitely certain is this one aforementioned account from Switzerland from home I do not receive any replies.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
PS this particular problem started on November 26 2022. Before then there where no issue with receiving international SMS*.
* sending international MMS has always been a failure issue.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
So much for "we want to get to the bottom of this".
I still have the same problem that I cannot receive SMS from e.g. Switzerland. As mentioned before this problem started suddenly November 26.
The so-called "support" by Verizon is also a joke, just like the convoluted website itself.
I need to have this SMS issue resolved or I will cancel my account with Verizon and go with another more competent and also definitely less expensive provider!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
dorcom, we understand the importance of staying connected and are sorry to hear you are having issues with international texts. Please send us a Private Note, so we can get some details to assist.
*Joshua
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
another boilerplate template answer...
and how do I send you a private message???
all I get from you is silly worthless badges typically based on quantity instead of quality's
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
To send a private message to an agent, click on their username and then click message.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We understand that it has been a couple of days since you started having this particular issue, has anything changed since the last reply? Please elaborate more to be on the same page.
~Vic
