Responsibility for Galaxy Nexus Update Delay?

[Devils8]

I have had similar problems to those many of you have described, the most annoying being the absolutely absurd battery life.  I have spoken with numerous Verizon representatives, one of whom told me (weeks ago) that he could not tell me when the update would go out because it would occur at different times in different areas. OK, I guess that makes sense. Then after a couple more weeks, I was told that Verizon is actually not responsible for the delay, but that it is the "manufacturer" who is causing the hold up. The manufacturer? Would this be Samsung? That doesn't make much sense, as the mythical update is a software update, so one would think it would be Google. Either way, I have been a Verizon customer for years but am seriously considering another service. Just sick of the run-around and dishonesty. Don't sell a phone with an atrocious battery life, but assure customers that it's just a software problem and will be fixed soon, then not only do nothing about it but give evasive, conflicting, and possibly misleading statements to customers. Honesty would go a long way here. If Verizon simply announced they were having trouble getting the update up to quality standards, it would still be annoying, but at least one could have some trust in the company. As it is, after speaking with several Verizon reps and doing some research online, I have absolutely no clue why the update is delayed, when it will be released, and whether it will even fix the battery problem.

[mjoonoos]

I returned my Galaxy Nexus to Costco and Got a Motorola Razor Maxx-

[walidmrealtor]

I'm not interested in downgrading to a Razr.

[fastearle86]

OK, maybe too seriously and honestly, moot. i got a great replacement that works better than anything i have had previously. I simply dont care for all the so called, research and fact finding and crap that many like him sling for no apparent reason but to stir the pot....

I suppose this is a place for people to vent and i did for a few days... Now I just reply for my own amusement. Childish as it may be, im entertained. However, would all be better served with the truth ans honesty? ... and by the way, maybe Verizon could by Google.....(Thats a poke that someone took too seriously) The quote i got was reputable and not some cheesy click site by the way.

I hear many have had trouble with customer service but I find it odd that I have not. They have been very helpful and have acknowledged the issues of the GN to me...Keep trying is all i can say and dont be afraid to ask for something different. I did and like another post, got the Razr Maxx....

<< Please refrain from personal attacks on other community members as per >>

Message was edited by: Verizon Moderator

[DissapointedVerizonCu]

  Just started reading this thread and the first one that pops up is this...

90.  Re: Responsibility for Galaxy Nexus Update Delay?

    

    ShellyGal    May 10, 2012 11:37 AM   (in response to rcschnoor)      

For all of you who are who stuck with the Fake Nexus your misery days could be over very soon. Click or copy and paste the next link on your browser .

<Link and content deleted because it included discussions of rooting and hacking which is is not permitted per the Terms of Service.>

Message was edited by: Verizon Moderator

VZW actually reads these posts. Now VZW, what are you going to do about your lack of communication, customer service, and misinformation from your tech support. I talked to one of them last night about my gnex issues, she blamed Samsung for the delay. Instead of deleting helpful information in these threads, explain to all of us just what the delay is, what you are doing about it and when we can expect 4.0.4 or whatever update you have been working on to fix the bugs. Some of us have been waiting since December 15, 2011.

[Davidoo]

I blame Verizon because they are selling the device and they are the ones I am paying!  I have no leverage over a manufacturer I did not pay.  I didn't pay Samsung anything, I paid Verizon and if I want I can quit paying them (I understand that if I have a contract there is a penalty for not paying them).  That's the way product and liability laws work in this country. 

Remember the lady that sued McDonalds because the coffee was too hot?  She didn't sue the farmer in Colombia who picked the coffee bean, she didn't sue the manufacturer of the coffee pot that made the coffee so hot, she didn't sue the city water system for delivering the water, she sued McDonalds because that is where she bought the coffee and she paid them for a product (not that I agree with the suit, just using as an example).

You buy a Chevy from a Chevy dealership (assuming not a used car lot) and on the way home it blows up.  It may have been a fuel pump they bought from another auto manufacturer or probably China and installed that caused it.  You go back to the Chevy dealer right away and make a warrantly claim or sue them, you don't trace the fuel pump manufacturer down you sue Chevy......that is who sold you the car.  Now it's possible you could add the manufacturer to any lawsuit later.  The seller of the product is responsible!  Jeez, some of you have to be Verizon plants on this forum.   

[Tidbits]

Davidoo wrote:

I blame Verizon because they are selling the device and they are the ones I am paying!  I have no leverage over a manufacturer I did not pay.  I didn't pay Samsung anything, I paid Verizon and if I want I can quit paying them (I understand that if I have a contract there is a penalty for not paying them).  That's the way product and liability laws work in this country. 

Of course you would because they are the closest people you can complain to.  You have no leverage with Verizon as they did not manufacture the device and if you ever tried to take it to court you'd lose and a judge would tell you that which they have been doing so since before the Supreme Court ruling in 1998.  Go figure...

Remember the lady that sued McDonalds because the coffee was too hot?  She didn't sue the farmer in Colombia who picked the coffee bean, she didn't sue the manufacturer of the coffee pot that made the coffee so hot, she didn't sue the city water system for delivering the water, she sued McDonalds because that is where she bought the coffee and she paid them for a product (not that I agree with the suit, just using as an example).

Did you know McDonalds settled out of court instead of having a drawn out litigation?  Did you know that McDonalds after the fact wished they actually fought the claim in court?  It was the ladies fault for driving her car with the coffee in her lap while drinking it.  With the mention she was able to put her coffee in the cup holder that her car was equipped with.  Go figure...

You buy a Chevy from a Chevy dealership (assuming not a used car lot) and on the way home it blows up.  It may have been a fuel pump they bought from another auto manufacturer or probably China and installed that caused it.  You go back to the Chevy dealer right away and make a warrantly claim or sue them, you don't trace the fuel pump manufacturer down you sue Chevy......that is who sold you the car.  Now it's possible you could add the manufacturer to any lawsuit later.  The seller of the product is responsible!  Jeez, some of you have to be Verizon plants on this forum.

Again Chevy is the manufacturer and YOU are blaming the right people.  Verizon does not manufacturer the phones...  Do you see it now?  Now if you buy a Scion for example and if that happened when you do a lawsuit guess who's name shows up on the docket?  Toyota...  Do you see it now???  Sadly as I said before I have no vested interest in Verizon or for any carrier for that matter.  I would wager my life on that one.  It's just people put misplaced blame and energy where it would do much better elsewhere which in turn help everyone in general.  Manufacturers have been given a free pass lately on mobile phones it's laughable.  Everything starts and stops with them.

[notarep]

Yeah, vz doesn't make any of the devices, they only sell them. Ideally, they would issue a new one and would send the faulty one back to the manufacturer and handle it that way, but such is not the case. With the way the phones are sold, vz holds no responsibility for faults, software issues, or improperly functioning. But, manufacturer is gonna tell you to take it back to vz, and vz will tell you the opposite, so because of the agreements in place between manufacturer and vz, the consumer ends up stuck.

This is why so many recommend rooting your device because you can apply whatever update you want. Understandably, not everyone has time for that, but it is a way around the issues you may be having now. Few smartphones actually last longer than a day tho, not enough advancements in battery/rechargable power source tech. But again, you aren't gonna receive much help from vz or the manufacturer either way.

Also, you are paying for the capability to make or receive calls on vz's network, not whether or not you use it. You may not be satisfied with this, but such is the case. Good luck.

[commonsense101]

but you can send the phone to the manufacture..

[googly_eyes]

One Question why does the "Google" software have Verizon apps preinstalled that aren't on the other carrier's phones?  I think people are overlooking the fact that Google writes the base software, Samsung provides the drivers and tweaks the OS for their hardware, and Verizon finalizes it (adds their 2 cents) and approves it.

This same insanity happens on all the Motorola, HTC, and other brand phones too.  There is no real transparency in the process so the finger of blame gets pointed every which way by people who don't really know.

I'm not claiming *I* know, I am just pointing out that all parties are "to blame" because they veil everything in secrecy and do not communicate with the customers.  We are, after all just the cows in the field to them, just there to be exploited...

[Tidbits]

googly_eyes wrote:

One Question why does the "Google" software have Verizon apps preinstalled that aren't on the other carrier's phones?  I think people are overlooking the fact that Google writes the base software, Samsung provides the drivers and tweaks the OS for their hardware, and Verizon finalizes it (adds their 2 cents) and approves it.

Do you know what a GED is?  Look up LG G2X which is a GED as well as ANY Nexus Device which are GED's as well.  Google has NEVER defined exactly what a GED is and everyone speculates on what it is.  The G2X is filled with T-Mobile Bloatware, but is a GED.  The Galaxy Nexus has 2 which is substantially less than the G2X.  Sprint Nexus 4G has their bloatware as well.  The Nexus One had stuff which wasn't from their own stuff as well.

This same insanity happens on all the Motorola, HTC, and other brand phones too.  There is no real transparency in the process so the finger of blame gets pointed every which way by people who don't really know.

I just going to throw something up here.  Regardless of how Verizon does it they will NEVER make anyone happy regardless of transparency.  For example people were crying and stomping their feet at Verizon for not releasing the Galaxy Nexus.  Now there are posts all over the place for there being multiple bugs, and why an update hasn't come yet...  If it is true that the fact Verizon controls the "acceptance" of the device maybe these bugs are the cause of delay on the initial release.  They released it because they didn't want to "lose customers".

I'm not claiming *I* know, I am just pointing out that all parties are "to blame" because they veil everything in secrecy and do not communicate with the customers.  We are, after all just the cows in the field to them, just there to be exploited...

NDA's man...  Why don't you pay the penalties that Verizon may have to pay out for every NDA they violate.  Then possibly they'll release more information.  Breaking an NDA at their level isn't cheap.  For my line of work if I ever violate certain NDA's I could go to jail for life, and some I will pay to pay out $300,000+.  For Verizon's case it's probably in the multi-millions.

[fastearle]

Not entirely and know that.

[bbradley64]

I too have battery issues, sound issues, the landscape rotation problems, connectivity problems as well as every other issue discussed with this phone. Verizon, knowing these serious issues, should pull this phone from the market until these problems get resolved, not continue to sell a phone without informing the customer. To intentionally sell a product with full knowledge of the product having major problems seems illegal, unethical at the least! I want to give up completely with Android phones and switch to iPhone4S. I went through 4 Motorola phones, 3 Droid x2's and just 1 1/2 weeks ago a Motorola Droid Razr, ALL defective. That is why I switched to this GN. Little did I know the problems this phone is plagued with. Now they want to charge me a restocking fee of $70.00, especially since I only have this phone for a day and a half?????? I upgraded an extra $53.00 from the $200.00 (plus tax) I paid for my Razr, now on top of that add another $70.00????? Getting financially raped by Verizon with these faulty, expensive devices!!!!!! An outrage!!!!!!!!!!!

[fastearle]

Were not talking about cars for gods sake, and its a service thing as well. We are talking about both the manufacturer and the provider. And a third, in this case, Google...

Verizon is still the seller and responsible for the devices it sells to the consumer...

[Tidbits]

Again you fail to see the bigger picture, and just want to rant without thinking rationally and how things are always done.  Verizon has NO CONTROL of the Nexus Line of devices. 

Again like I said before You don't complain when you Xbox 360 which you bought from Bestbuy has RROD. So how is Verizon to blame and responsible when they are a seller, and yet Bestbuy was a seller when you bought the Xbox.  See hypocritical at it's finest.  Think for a minute...

Google is in control of the software, and Samsung is in control of the hardware.  Verizon is just a reseller and subsidizer(bank).

[bbradley64]

I beg to differ with you. Verizon put their logo on this phone and has exclusive marketing rights to this device, so yes, in doing that they take on full responsibility for this phone and any and ALL issues associated with it.

[fastearle]

Learn to read....Verizon is responsible, like best buy covers thier items, we can just take them back and get a refund if we want...not at Verizon. Call it a rant if you want, i am right and if the update does not correct it, im certain there will be plenty of trouble. Good customer service is what they need to learn....you need to learn. it doesnt matter who made it or who programmed it. Verizon sold it to me without proper education of potential issues or product knowledge. Not my fault. If Verizon is going to sell it, they should be able to cover issues if it fails. After all, it was made to work on your network? Hmmm that would be good right? If not, Verizon will fix the problem if they want to remain a valid competitor...other companies are looking great and if I wasnt locked in, id already be gone. Times tickin....

[kabull]

It appears that everyone here has some sort of agenda.   Setting all the "whiners" straight about who is responsible for the update on this phone. Everyone has a different way of looking at things.  Thats fine everyone, of course is entitled to their beliefs.  There are a lot of knowledgeable people who understand the works much better than I do.  However, at the end of the day......as I look at my phone VERIZON put their name on the back......along with Samsung.  Google also.  To me that should mean something.  I have been told so many different things by all parties involved with this phone it will make your head spin.  I hoped to get on this forum and find out something helpful.  Like I said a lot of very knowledgeable people.  What I have found out is the phone that looked so great on paper isn't really that great.  I made a very poor decision choosing this phone.  I hoped to choose the absolute latest in technology in hopes that it would take me the farthest in two years.  It appears that the phone is over the head of the everyday cell phone user.  I am still expected to pay my bill to Verizon of over $500 a month for a phone that I can't really make calls of any importance on.  Best signal I can expect is about -105 dbm on 4 g with tower in view.  Most often it is over -115.  With the 3g I can get about -92 dbm while the I phones in my house are at or under -70.  Often can't use that data plan I am paying for either.  Oh well, we are at the mercy of whoever is responsible.  Does it really matter?  The fact is business has changed especially in the cellphone industry where "they got ya" not a whole lot to do really.  Putting your name on something means nothing......selling a faulty product is acceptable....passing the blame is the norm........pacifying the customer with information that doesn't even make sense is OK.  So I will wait..........and hope someone will help us out.   So if I need to make an important business call I switch the service over to my original droid.   Have you ever had a conversation on your GNEX with someone else on a GNEX?  My god, it is unreal. 

[Tidbits]

I have 2 GNex both versions.  They both work fine, but right now Google is working on an update 4.0.4 leak shows a lot of fixes, but there are some critical bugs that needs working out.  Network connection stability works out well.

[ChoMee]

Would you please not type that so loudly, my wife may hear you and have her opinion confirmed that her husband needs to wait at least six months before he lets his hair catch on fire and run down to the Verizon store and buy the next greatest phone ever. 

[commonsense101]

It doesn't make sense that samsung would delay a software update?? lol google that sentance

Hint: its their standard business practices

Anyway the update isn't going to help battery life and useally only fixes minor things, then when the update does come out you will be upset because it was pushed out too fast and some minor function of your phone doesn't work the same...

Either fix your phone yourself or wait for the company to push it out

[Tidbits]

show me something that flat out says Verizon is responsible.  From what I read... Google said they are responsible for updates and that's coming from Google CEO's, and their developers...  So you calling Google a liar?  I thought they had the "We do no evil" mantra.