Is anyone else having issues traveling around and losing data connectivity? I have troubleshot several times to no avail. when Verizon refreshed the signal to my phone on their end that worked for a time. but only the same day. once I went in and out of dead zones it goes right back to the original problem. I do have plenty of data. so I believe it is just my phone. Either just this one or the whole line?
Any help is appreciated.
I have done all the resets, safe mode, network reset....etc!
I am having the same problem with my S21+. I was told its because I live in a non 5G area. My calls keep dropping, I cant send MMS, the internet barely connects. I'm not getting calls. It's frustrating to say the least. If I knew I was going to have these issues I would have kept my S9. I essentially have a $1000 paper weight.
Hello, alrandall67. We're very sorry to hear about the calling, text messaging, and data issues you've been experiencing with your new Samsung Galaxy S21 5G device. We certainly are happy to go through some steps to make sure that the service on your device is working at its best for you. So that we can see this from your eyes, can you please describe what happens when you attempt to make a call? What happens when you attempt to send a text message? -Bret
When I go to make a call two different things happen. I either get a no network found message. Or I pull up a contact and hit the phone button it doesn't even dial it just goes right back to the contact.
Text messages just have a little circle next to them until I get the notification that it couldn't be sent.
This is random and doesn't matter where I am at.
MMS do not send at all regardless. I have to use FB messenger to send any MMS.
That is not good at all. I am sure you would like to use your phone and make calls. I do want to investigate this for you so we can get this fixed. I have sent you a private message. -Amber
Your message is there but it cuts off and I can't read it. So I don't know how to contact you.
alrandall67, we want to make sure you receive a resolution for your device concern. Can you please confirm that your device has the latest Software Update? Also, does your service concern happen primarily indoors or outdoors? -Sylvia
Of course it has the latest software. And it happens everywhere. You guys already know there is a widespread problem with these phones if a master ticket was created. I was told to contact level 2 tech support. So there is no need for you to respond
Need to tell us all how to fix it, just got my new phone and same issues
I have been having the same problem now for the last six months at least never had signal issues with Verizon before but now are too many times to lose signal or have no network connection. It happens anywhere but mainly around MCO Orlando International Airport. I don't know for sure if it is the NEW 5G or the device S21 5 G Ultra, but customer service and tech support are unacceptable. I got another year before I can change provider. Verizon will keep losing good and loyal customers.
That's 6 months too long and I'm here to help because we certainly don't want to lose you. You mentioned the issue occurs in several locations. Let's dig a little deeper as this may be a device related issue. I will be sending you a Private Message momentarily. -Yani
Got this phone in November, 2021. From day one, dropped calls and the phone constantly freezes - have to restart 6 to 8 times per day. The phone basically doesn't function. The only option Verizon is offering is to replace the phone with another S21 which I don't want or to add another line. Seriously considering dropping Verizon which I've been with since 1993. Absolutely the worst experience with a phone from the company.
As a long-time and valued customer of 29+ years, we'd certainly regret losing you and we'd like to continue being your wireless service provider for many more years to come.
Hearing that you're experiencing dropped calls and your phone freezing up, while using the Samsung S21 Ultra 5G Smartphone, is not the experience we want for you and we'd like to turn this around.
We've also noted your reference about not wanting to have your device replaced with the same make/model phone. Although, that is the standard procedure unless it's determined that the device is defective, we'd be more than glad to assist you with investigating this matter.
Typically, during troubleshooting, our representatives would check our network signal, your device, and other troubleshooting steps. Were troubleshooting steps completed with you?
How long have you been experiencing service and device issues? Is this happening while you're indoors, outdoors, or both?
-Robert C.
I also have similar problem. My S21 Ultra does not get 5G connection where as my wife phone S21 gets the 5G connection in same house , same place. So 5G connection is available but I don't get on S21 Ultra . I have this phone for close to 6 months now. I am using the new SIM card which I received with Phone.
slknight, I have the S21 Ultra myself and I love all the features. I would be just as concerned and frustrated if it was not connecting correctly to the 5G network. I am here to help and we will deep dive into this issue and get you a resolution. Can you please respond to this Private Note when you are ready and then we can provide a link to verify your account and have you enter our Secure Channel? -Santo
slknight, I would be just as frustrated if I was unable to get connected to our 5G network, especially since it is connecting to other devices and is available. We will look into this deeper. Can you please respond to the Private Note that I have sent you and we can then look into your device and account issues? -Santo
ChuckyM, we want to help make sure the service is working the way it should and it's no fun when the signal is giving you trouble. How long ago did you start having issues like this? Also, does this happen indoors, outdoors, or both?
-Alex
Have you gotten any answers? I keep getting jerked around
I am having the same problem with my S21. Got it in August, then Verizon gave me a new SIM card in the middle of September, and once the issue persisted, they sent a replacement phone. I've had the new phone for less than 48 hours and already having the same problem. I would have also stayed with my S9 had I known. Any ideas? Is there a way to fix this?
I was on the phone with a fabulous tech for almost 2 hours. Unfortunately we were unable to resolve the problems. But she at least is still working on it. I'll keep you updated!
Melecho68, thank you so much for reaching out to us today. We want you to stay connected to the cellular network. Do you notice that this would happen in one specific location? Or can it happen anywhere? Is the device up to date with the latest software? -Kevin
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