Explain to me how after several years of no issues with 4G LTE in my area that I am now barely getting any signal at all? It started over a week ago (from the time of this post) while I was texting a friend. Most of the texts I had to resend or wait for the network to connect and/or increase in strength. I've never had to do that as long as I've had my phone*. I have checked and rechecked to see if it was my phone. It is not! I've checked and rechecked all wireless and network settings on all equipment in my house. Nothing wrong! The only possible problem is something changed with the network in my area. Someone updated software, a tower...something!!
* - I have a Samsung S5. Had it since it came out back in 2014.
Did your device recently have a software update? Becayse I'm also having this same issue after the recent software update. My phone shows 5G signal, but still have "network connection " issues. The issues seem to be sporadic. My spouse called me yesterday, but on my end I had no missed call or notification. Hopefully Verizon does something soon to correct this issues. Since obviously it is a known issue amongst many of their customers.
@Bw523 The last update was way back in April of 2018. It no longer updates because of the age of the phone. I was online with a tech person for about an hour late last night trying to figure what the problem was but they couldn't figure it out. They believe its because of an outdated SIM card and they are sending me a new one. If this doesn't work they want to try changing some settings on the network. I have a feeling that won't make a difference and I will have no choice but to get another phone.
This is because of the latest Samsung update pushed out. See this: https://community.verizon.com/t5/Samsung-Galaxy-S-Series/Calls-cut-out-on-S21-Ultra-after-June-2022-...
@onewhoflewI think that only applies to S21 and newer. Besides, as I said, the software on my phone hasn't updated since April of 2018 and I have it set to auto update.
We definitely want you to stay connected, and I am here to help. when your wife called you did she hear the phone ring or did it go straight to voicemanils? What do you experience with texts and data off of WiFi?
-Santo
@vzw_customer_support(santo) You need to go back read the previous posts. Don't say you did because I know you didn't or you would have seen that I've already talked to tech support.
It is a joke isnt it lol they are awful. Supposedly they have outages everywhere and tower issues but they are not owning up to it. Tech support told me just today after speaking with 5 or 6 people in the past two weeks that they were having issues with towers. FOR almost 2 weeks. Insane. They all tried to sell me network extender except for the nice lady today who told me the truth.
@bencreger Geez, I had a feeling that's what it was. No real shock there. More garbage, that's all it is. This bit of info actually is very helpful. I had planned on getting a new phone if the new SIM card their sending me doesn't work. Now I'm going to wait.
Hi there! Thank you so much for contacting us about your service. We want you have the same kind of reliable network that you can depend on. Please send me a Private Message, so I can help.
*Ana
@vzw_customer_supportAs I've already stated, I talked to tech support via chat online.
Thank you for reaching out to us on Social Media! I regret knowing you're having issues with your service and connectivity is important! Have you tried a Network Reset? If not, what type of device do you have? Typically, that helps get the device back on the network
*Angela
I seem to stand corrected on my earlier statement. They put in a ticket for me and I recieved the closed ticket saying my service was working properly. So, back to square one with bad service after a year of excellenct service out of nowhere. WOOOOOOO
This is very concerning to hear, we want to make sure we can provide you with the best services. Let's look into the are with you, please send us a Private Note.
*Gen
Yes, I have experienced the same issue, of them "VERIZON" starting a ticket and coming back in ashort time stating "RESOLVED." When in fact absolutely nothing has changed and in fact I call back in to have them remotely log onto my device to see and show me how anything has changed, which of course I get all kinds of reason to why they can not remotely log onto my device. I fee your pain. I hope you will get the issues resolved.
I agree and am thinking it may be time for me as well. Good luck!
Its never a good time to look at other providers SaltyS21U. We want you to always get good service on our network because we have the Nations #1 wireless service. What is your zipcode? Are you experiencing issues with calls, text and data? Tell us more about your service concerns so that we can work on getting things back up and running.
-Kinquana
@vzw_customer_support LOL! Your kidding right? If you had the best service, we wouldn't be posting comments online stating the opposite! All cell phone companies say their the best when in fact your not. There will never be excellent service with any company!
You are in the right place to get some more specific answers to the signal concerns you raise, SaltyS21U_User. We are sending you a private note to assist you further.
-George
Gee, what a shock. Replacing the SIM card did nothing. Still getting bad network connection. I'd switch companies but it would be a waste of time. There all bad far as I'm concerned.
Oh, no. We're sorry to hear that you have been having service issues. We're happy to help. Please, send us a Private Note to get started.
*Haley
Start a new topic or ask questions in the open forum.
