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I am replacing a Droid X with a S5 and wanted to keep my unlimited data plan. One of the reps said I would need to order the S5 without service and then transfer my old number over to the new phone. I now have received the new phone. Since the old phone does not have a sim card, how do I activate the new one?
We'll get the phone activated and you enjoying ASAP obxpirate! Please follow these steps http://vz.to/1fmtBd9 . If you'll like to speak with someone, we're always here to help! Simply call 800-922-0204 or chat with a rep at www.verizonwireless.com/contactus
Yay for a new phone! The new phone order would need to be placed on a mobile number so it cannot be placed on a line without service. Are you looking to upgrade it on one line then make the device ID change? Please clarify.
Thanks for the reply. I have 2 phones (mine and my wife's) with you. I am trying to have the new S5 replace her old Droid X. This is the way the rep told me to do it. Even stayed on chat while I placed the order. So I have the new phone to activate and her old phone to deactivate while keeping the same number and same plan she has now. Does that help.
Full price. The sim card is there. I just can't dial with the new phone. I also can't use Setup to activate. The old phone has no sim card -- never did.
Sign into your MyVerizon account online and choose the Activate/Switch Device option. Then select the line your want to activate the phone on. Follow the prompts to input the IMEI number of the phone and the SIM card number. I have heard of a new step in the beginning of the process where you have to receive a verification code on the old phone before you can turn it off and activate the new phone.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I'm getting very frustrated. By the time I get a text confirmation pin it's been so long that I have been logged out and it will not work. Can't I call someone?
