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Re: Not receiving IPhone 4s text messages to S4
vzw_customer_support
Customer Support

Oh wow, paulgwen. I can see why you are concerned regarding the issues with your phone. It seems to be quite a few things all at once.

First, let's clear the Message app cache http://bit.ly/OlW1dm
We also want you to check the device memory http://vz.to/1hYlK8b and clear out any messages & message threads that you do not need anymore.
You can also test the Bionic in Safe Mode to see if the messages come through http://bit.ly/Uu9bbA.

TamaraH_VZW
Follow us on Twitter @VZWSupport

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Re: Not receiving IPhone 4s text messages to S4
paulgwen
Member

Before I sent my message, I deleted cache/memory, but I did it again.  Then I opened my phone in safe mode...still having the same issues.  I called tech support again this morning because over the week-end I was unable to download apps or updates to my phone.  I get a message that there is an error retrieving information from the server.  I spoke with a tech this morning, and he said it is a Google issue.  He said he will call Google at 9am EDT to determine the issue/problem. 

 

PEACE...Gwendolyn

Count your blessings - not your problems!

Life does not have to be perfect to be wonderful. (Annette Funicello)

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Re: Not receiving IPhone 4s text messages to S4
wingnutks
Member

This doesnt work.  The reason this doesnt work is because Apple still sees your phone number, which is now an Android phone, and an iPhone.  Therefore your friends with iPhones(some of them anyway), their phones will still see your phone as iMessage capable, and tried to send as an iMessage.

I have the same phone as my wife (Galaxy s4), however I have NEVER had an iPhone or an iMessage account.  Anyone with an iPhone with iMessage turned ON will see my phone as NOT iMessage compatible, and their phone will send the message as a standard SMS.  With my wifes phone, their iPhones will see my wifes phone/number as COMPATIBLE for iMessage and will try and send as an iMessage....UNSUCCESSFULLY.

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Re: Not receiving IPhone 4s text messages to S4
Billchuckpete
Member

Total crock.  I broke my droid 2 weeks ago, activated my old iPhone for 5 days.  All my conversations with iPhone users are stuck in iMessage Since I finally got a new galaxy.  How do I reach out to people to request that they change their settings?  This is absolute crap. 

I Almost lost a home sale because of this garbage. 

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Re: Not receiving IPhone 4s text messages to S4
Billchuckpete
Member

@axel

you will probably need to notify all your friends you have texted with an i phone to delete your threads and start a new SMS thread.  You are currently linked via iMessage.  You can tell by the color of the background of your text.  Pain in the ass.

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Re: Not receiving IPhone 4s text messages to S4
axel_2078
Novice

Billchuckpete, thanks for the info. I realized this a few days ago when my

wife moved from her iPhone to the new HTC One M8. It's definitely a pain

and she was not happy about the extra steps that had to be done.

On Wed, Apr 2, 2014 at 12:38 PM, Billchuckpete

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Re: Not receiving IPhone 4s text messages to S4
mzej_tx
Member

I had the same issue when I first switched from an iPhone back to Android this is what I did and it worked like a charm. Go to:

1) https://supportprofile.apple.com/homePage

2) Log in with your apple ID and password

3) Select the iPhone you need to deregister

4) You’ll see the message ‘Are you sure you want to unregister and delete this product?’ – Click ‘Unregister’ again

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Re: Not receiving IPhone 4s text messages to S4
JK2821
Member

I Have taken everyone's suggestions - and still have the same problem I receive some Text messages from Iphones and not others.  I have deactivated my iphone, deristered all of my apple accounts and devices and numbers. Pulled out and put back the SIM card and reset the Galaxy S4 and still have a problem with texts coming in from iphone users.  Anyone have any other ideas??

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Re: Not receiving IPhone 4s text messages to S4
vzw_customer_support
Customer Support

JK2821,

I am sure that this has been very frustrating. Let's get to the bottom of this ASAP. Please go to this website http://bit.ly/1fCVaCN From here reset your Apple ID password. That will direct all messages from here forward to your phone.

RobinD_VZW

Follow us on twitter @VZWSupport

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Re: Not receiving IPhone 4s text messages to S4
JK2821
Member

I have done this twice already. I still don't receive the messages.

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