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Usb transfer
JJTHASENSEI
Member

Ever since the recent update im not able to to transfer files by usb. It charges with the usb but doesn't give option to transfer.

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Re: Usb transfer
bearone21
Leader

re-boot

Re: Usb transfer
jav6
Sr. Member

There probably is a setting which was reset, for USB use, charging only or data transfer (and charging).

...Just another VZW customer...trying to offer some assistance...
Re: Usb transfer
vzw_customer_support
Customer Support

JJTHASENSEI, having the ability to transfer files from your Galaxy smartphone is a must and I'll be happy to find a resolution for you. What operating system is the computer using? Does the phone offer the USB options when dragging down the status bar from the top at all, what do you see exactly? 

 

Please reference the link below on instructions for how to transfer files from your Galaxy phone via USB. Keep us posted on any changes. http://spr.ly/6586D57no

 

AlanS_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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