Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Why won't my computer recognize my galaxy s7 when connected via USB?
Pugoman
Member

Any suggestions?  I'm trying to download some photos from my s7 to my computer,

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: my computer won't recognize my galaxy s7 when connected via USB
rck4x4
Member

go into your settings.

click about phone-

click the build number 5 times- this will turn on the developer options.

go back into your settings click develper options (should be green)

turn usb debuggin on.

go to usb configuration- change it from charging to mtp meda trasnfer protocal. I will take about 5 munuets to install the drivers and you will be able to access your s7 edge with your computer.

View solution in original post

Re: my computer won't recognize my galaxy s7 when connected via USB
Ann154
Expert
Expert

What version of Windows or Mac is the computer running?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: my computer won't recognize my galaxy s7 when connected via USB
DanceMom813
Member

I just tried to connect my s7 edge to my computer to upload pictures as well and it also didn't recognize it...

0 Likes
Re: my computer won't recognize my galaxy s7 when connected via USB
Pugoman
Member

Windows 10.

0 Likes
Re: my computer won't recognize my galaxy s7 when connected via USB
Salisbury
Sr. Member

     Pugoman, is the phone showing up in Computer Management > Device Manager - under Portable Devices?

If not from within Device Manager go to Universal Serial Bus Controllers and locate USB Mass Storage Device right click on it and go to Properties and try to update the driver, using search automatically for updated driver software. You must have an internet connection to do so.

  If the phone is still not recognized the USB cable itself has to be considered. Is it the cable that came with the new phone?

Re: my computer won't recognize my galaxy s7 when connected via USB
vzw_customer_support
Customer Support

@Pugoman the suggestion from PMccarthy should help with this issue. If is doesn't wecan keep working at this. Have you tried on a different computer? Does anything pop up on the phone when you connect?
AdrienneP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: my computer won't recognize my galaxy s7 when connected via USB
Rgordon001
Member

I am having the same issue. I was trying to work with Verizon to trouble shoot wifi issues and needed to do samsung repair but cannot because myou computer with not connect with my phone. Between the wifi/blue tooth issues and this I am ready to return my new phone and go back to my s5

0 Likes
Re: my computer won't recognize my galaxy s7 when connected via USB
vzw_customer_support
Customer Support

Rgordon001


The Galaxy S7 is a very nice device. When you have it plugged into your computer, you will need to pull down the notification shade and choose “Touch for other USB options.” Then you can choose which option corresponds with the task you are looking to perform.


ChristopherM_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: my computer won't recognize my galaxy s7 when connected via USB
xkvaters
Member

My computer isn't finding my new S7 Edge either.  I've tried both bluetooth and USB connection...

0 Likes
Re: my computer won't recognize my galaxy s7 when connected via USB
srbassett7
Member

I had the same problem and this worked from me.

0 Likes