Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Samsung Galaxy Watch 5 LTE version IMEI # not in database - cannot get activated

I purchased a Samsung Galaxy Watch 5 LTE.  I went to our Verizon store to get it added to our mobile plan.  I was unable to accomplish this in the Watch app so thought it would be faster at the store.  Unfortunately, it was not faster and an hour later my watch was still not activated on our plan.  The error the salesperson was getting (and after a long call to tech support) was that the IMEI # was not in the Verizon database.  This is a Samsung watch.... I have a Samsung Galaxy S21 Ultra 5G phone, both with the latest software updates (which was one of the Verizon online suggestions if activation didn't work - make sure all software updates were installed).  Tech support stated it could be up to 72 hours for my ticket to be addressed and possibly resolved.  POSSIBLY resolved!!!!  AND if it could not be resolved, they would try to have an offer (for some type of replacement) for me to resolve the issue.  I paid in full for the watch which was an unlocked LTE watch..... I don't want some ridiculous offer, I want my watch activated.  Apparently, there is some "back door" way to possibly get my IMEI number added to the database.  Well, we are going on close to 72 hours, no information received from Verizon tech support, and I am tired of being on hold, going through automated systems, and being directed to some chat tech support with scripted answers.  I have contacted the retail store where I purchased the phone (they are not aware of any Verizon issues with watches they have sold?????), I have contacted Samsung who states there should not be a problem (?????) and now I wait...... on Verizon......  I do not want to go past my 14 day return deadline before getting an answer.  So HELP!!!!!!  from a very unsatisfied Verizon customer.....