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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
$200 trade-in promo on Note 5 for current, on-contract customers...

I have heard different stories from VZW reps about this offer.  I have a current upgrade available on my account, I have a perfect condition VZW smartphone to trade-in (meets all stated qualifications), I want to stay on 2-year contract with my current tiered data plan for my line on my family plan.  I had 3 reps say that I qualify for the $200 trade-in offer for the Note 5.  Two of those reps I called about a week apart to confirm that this deal is in place and that I can get it.  The third was mid-process, but the call dropped.  I called back in, got yet another rep and she said I don't qualify.  Frustrated, I just dropped it.

Can anyone from VZW say conclusively one way or the other if I qualify?

If I qualify, who can I call to work with on this?

Thanks in advance!


Re: $200 trade-in promo on Note 5 for current, on-contract customers...

The condition is you must use the device payment plan, not a 2 year contract.