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4g
UPSGeek
Newbie
‎05-12-2017 09:49 AM

Since last upgrade my Note 4 keeps switching to 3G. Any thoughts?

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Re: 4g
Ann154
Super User
Super User
‎05-12-2017 07:47 PM

What is the network mode? Global or CDMA/LTE?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: 4g
vzw_customer_support
Customer Service Rep
‎05-14-2017 10:00 AM

UPSGeek,

Having the best and fastest available speed is a must so that you can enjoy your phone. Let's work together to figure out what's happened so that we can get you connecting steadily on 4G. What upgrade did you complete on your phone? Where are you when your device switches to 4G? Any other changes(new apps, cases, etc.) prior to this issue?

ShawnteJ_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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