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Tbartee
Newbie

Since starting my plan, a little over a month ago, my phone has yet to connect to 5g. The only network access I have is 4g yet I pay for 5g. What could be the issue?

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Re: 5g
vzw_customer_support
Customer Support

Good day, Tbartee. As a consumer, I want you to enjoy the benefits of your 5G device and the 5G network. Tell me more about your phone. What is your phone model?

Did you activate it with a 5G SIM card or did you activate it by inserting the SIM card from a previous phone? -Antonio

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Re: 5g
Young61053
Newbie

We bought brand new phones from Verizon with 5G and the service is terrible. We're about to get our phones back. 5G seems to be a joke.  We have both Android and IPhones. Wish somebody could help us before we change carriers. 

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Re: 5g
vzw_customer_support
Customer Support

 

We always want you to have excellent service. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.*Melissa

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