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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
911 call
ronaldo_rm
Member

I placed a 911 call two days ago.  However, the call is not on my call history.  I need to know the time of the call to fill out a report.  Any ideas on how to get it?

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Re: 911 call
crelin
Sr. Member

Have you checked your call details through My Verizon?

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Re: 911 call
HappyHelper
Sr. Member

For some reason 911 calls are very secretive and won't show up under your call details. The only way to get the call details for 911 calls is to call up customer service (800 922 0204) and they'll submit a form (they can't even see the details) to have it mailed to you via USPS. No idea why it's such a hassel but that is the only way to do it without having an attorney to call in and get the details faxed to them.

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Re: 911 call
crelin
Sr. Member

ahh, that's good to know.  Fortunately I haven't had to call 911 in many years so I've never checked for myself. Thank you for the information.

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Re: 911 call
HappyHelper
Sr. Member

Anytime Smiley Happy

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Re: 911 call
vzw_customer_support
Customer Support

Hi Ronaldo_rm,

Thanks for reaching out. I am sad to hear you had to call 911. We can help you here get a copy of the records.  Please call us at 800-922-0204. In an effort to safeguard our customer's information, we do not disclose information regarding billed or unbilled calls. You may also view your bill online and any unbilled call detail on My Verizon Account at www.verizonwireless.com I am sure this info will come in handy.

Thanks, BobbyS_VZW

Follow us on Twitter @VZWSupport

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Re: 911 call
asilkee
Member

Can I get a 911 record if it's been 18 months since the call was made?

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Re: 911 call
KH-Michael
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: 911 call
vzw_customer_support
Customer Support

Unfortunately we only have access to your previous 12 months. However, If you have access to your old bill your call should be within the call log.

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