Android notification question

[Kmtc]

Can someone tell me what this notification is? My phone is frozen and this is stuck on my main screen. 

thank you!

[jav6]

Is it for Contacts?

[Kmtc]

 I’m using my wife’s phone to post this. I thought it may be google related but I’m not sure. My phone is frozen. 

[vzw_customer_support]

As a valued customer, your device concerns are our concerns too and we're sorry to hear that your phone is frozen on your device's main screen. Android devices, as well as most Android apps, feature common icons. Can you tell us the make/model of your phone? We'll be able to check your device's icons. I see several of our community forum members are also providing you with assistance. In the meantime, let's work to get your phone unfrozen. Have there been any recent changes with your device? (e.g., software update, new apps downloaded, etc.) - RobertC_VZW

[vzw_customer_support]

Let's take a closer look, we want to get your phone up and running. I have sent you a Private Message to continue.