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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!


I've cancelled the bixby icon on my Samsung 7. Now I get this voice and cannot get into my phone even with the password. Any suggestions.

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Re: Bixby
Customer Support

Hello, IrishAmerican66. As a consumer, I know how important it is to have a working phone. Let's get more information and explore options to resolve this issue. You mention that you hear this voice and you cannot access your phone even with the password. What message do you hear exactly when you hear this voice?