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Brand new Note 8, not receiving or sending MMS
J_ROD2150
Newbie

I bought my phone 4 days ago, and although I've tried multiple things, I cannot receive or send MMS. I'm ready to take the phone back and get my Galaxy back. Is anyone able to assist me in my settings, or what do I need to do to get my Messsage+ working properly?

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Re: Brand new Note 8, not receiving or sending MMS
vzw_customer_support
Customer Support

I’m sorry to learn that you are having difficulties with MMS on your brand new phone, J.ROD2150. We definitely want your Verizon Message+ application to work as intended with those MMS messages. Let’s get some additional information, and explore ways to resolve this MMS issue.
Are you able to send/receive MMS if you use any other messaging application?
We can check the area for any potential network issues impacting MMS. What is your ZIP code?

 

AntonioC_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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