Call Filter not working

[sleeps1007]

I purchased an unlocked note 20 and after setting everything up my call filter doesn't want to work. When I go into the app it tells me to subscribe and when I press the button it says "Can't connect to the server".

I tried reinstalling the app and reset my phone. Every other verizon app works except call filter. It says it's on when I go into my account on the web site but why is the app not connecting. I tried on both WiFi and mobile data

[vzw_customer_support]

We can certainly assist you with your Call Filter feature. To clarify, when you say an unlocked Note20, you mean it's not a Verizon branded device correct?

EllisandraC_VZW

[sleeps1007]

Yes that is correct.

[vzw_customer_support]

Thank you for clarifying that piece of information for me. Some Verizon features aren't going to work or may not be available for non-Verizon devices.   - Carter

[sleeps1007]

I thought so. Thank you for confirming that

[vzw_customer_support]

You're welcome. Although you may not be eligible to use Call Filter app, you may still qualify for Call Filter Spam Block as shown under item 6: https://www.verizon.com/support/call-filter-faqs/#general Let us know if this helps.

LorenzoP_VZW

[cyberoxide]

I bought my Pixel 5 from Verizon and I'm having the same issue.  I have added Call Filter Plus to my account, downloaded the app, but when I got subscribe, it states it can't connect to the server.

[vzw_customer_support]

cyberoxide, the Call Filter app is important to stop unwanted calls. We will work toward a resolution. It was mentioned the phone was purchased through Verizon, so you should have access to the Verizon branded apps. 

Please ensure that data is enabled for the app as shown on the following web page https://www.verizon.com/support/knowledge-base-235218/. Then reset the app as shown on the following web page https://www.verizon.com/support/knowledge-base-235171/. Then does the app work? 

[rjdpa80]

I also have the same problem and they escalated after many tech calls and screen  share sessions to the Tier 2 techs and now they are working on a solution as I have a ticket. This whole situation is a cluster specially I have the whole house tech insurance so the premium call filter is included.

[tonecapone419]

I bought my Note 20 Ultra 5G from Verizon and this feature does not work for me.