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Calls and Texts not going through

My messages aren't going through when trying to contact someone, and when I attempt to call them I am getting a message stating that due to restrictions on their phone my call cannot go through. They are also receiving a message that states that they are unable to receive a text message due to device restrictions or insufficient funds.


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Re: Calls and Texts not going through
Customer Service Rep

Oh, no! We know how important it is that you are able to call and text your contacts, Kristi! I'll be sending you a Private Note momentarily to best assist.