Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Camera Failed and Screen Freeze after update
WRan
Newbie

Since the update to Pie, my camera has been frequently stalling and freezing. I'm also getting the "camera failed" error, when I've never had these issues before. To fix it, I have to restart my phone CONSTANTLY. What's going on and how do I fix it?!

Labels (1)
0 Likes
Re: Camera Failed and Screen Freeze after update
vzw_customer_support
Customer Support

We never want you to have issues with your device. What model phone do you currently have? 

0 Likes
Re: Camera Failed and Screen Freeze after update
WRan
Newbie

Samsung S9, with the update for Pie

0 Likes
Re: Camera Failed and Screen Freeze after update
vzw_customer_support
Customer Support

Thank you for the details, WRan. Let's continue to dig into this and ensure your camera is working again. Please reset your camera app with these steps, http://spr.ly/6606EXOfr. How often do you receive this error? Does this error show when using apps that allow you to take pictures? Has there been any damage to the phone?

 

DanielleR_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes