Cannot get outgoing server setting to stay on SSL

[JMLL]

Outgoing mail will not work on my charter email.  Every time I set the security as SSL it reverts to TLS.  How can I fix this?

[bearone21]

does the mail get sent with tls??

does email need to be setup manually or can you enter login/password & let the setup be done automatically??

[JMLL]

It was set up manually it a charter email.  The gmail account works just fine.

[bearone21]

is it a pop3 or imap account that can't be setup automatically????

[JMLL]

Imap

[bearone21]

have you tried deleting the account, then recreating with the auto setup??

[JMLL · Accepted solution]

Thanks for your input. I did that and manually figured the email and it works.  To anyone with charter email you need to do it manually as we had the same problem a month ago with my Samsung S6.  You need to know the security and port that Charter uses. For me it was SSL and port 587.

[bearone21]

you're welcome,  993 & 587 are common ports with imap & what i use for my cox imap email on both pc's, laptops & phones...s3, s5 & now note5..