About 4 weeks ago I ordered a pixel XL to replace my Note 7. At that time Verizon sent me a box to return the Note 7. Today I get a text message that says if I do not return the phone within 5 days I will be charged full price. I don't think that's right considering the fact that the pixel is supposed to ship on January 6th. What am I supposed to do between now and then?
Your time is valuable to us, robbscut. Do you still have a Samsung Note 7 in your possession? Have you received the shipping materials to send that device back to us yet?
For more information regarding the Samsung Note 7 recall process, click http://vz.to/2cUgg0r
Thanks for getting back to us. We appreciate your business. If you have a older device you can activate that in the meantime. The previous link does have some great FAQ's that will assist.
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This did not answer my question. Completely unhelpful. I came in here to ask a specific question and you refer me to FAQs? Already done that hence my question here.