Cheek muting

[noter]

Since Kitkat update my face keeps muting calls-- my cheek against the phone while I talk seems to switch screens-- I get the global clock screen and often the screen with the mute button. Sometimes the phone hangs up all together. I can no longer talk with any cheek pressure on the phone. This is driving me crazy and I am wondering if it is happening to others.

[stargazer72460 · Accepted solution]

Check to see if your proximity sensor is turned on.  From your Home screen touch the green Phone button.

Touch the Menu button and then select Call settings

Place a check mark on Turn off screen during calls.  If you have a checkmark already there you may have something interfering or covering the proximity sensor (the two holes next to the earpiece).

[noter]

Thank you, Stargazer.!!!!

On Oct 17, 2014 2:36 PM, "stargazer72460" <forums@verizonwireless.com>