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Clock displaying wrong time
J3NNY3721
Enthusiast

My clock is not properly showing the time. Does not matter if I select the correct time zone or change the time manually, it still corrects it to an hour earlier than it needs to be. Is anyone else having this problem since the newest upgrade?

Re: Clock displaying wrong time
jrh4054
Specialist

The phone clock automatically picks up the at your location from the VZW network.  I'm not aware of a way to manually change the time.

0 Likes
Re: Clock displaying wrong time
vzw_customer_support
Customer Support

I rely on my phone clock to keep me on time and definitely want your phone to be on time as well, J3NNY3721. Let's dig into this and make sure your time is displaying correctly. What's the zip code where you're located? When did this start? Have you powered off and on at all?

DanielleR_VZW

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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Re: Clock displaying wrong time
kathy65793
Master

When you go into settings-date and time do you have automatic date and time on?

Re: Clock displaying wrong time
CUTEGIRLTUSHY
Enthusiast

The last two days, my phone is also displaying the wrong time.

I have the correct setting, my location is on & yesterday my phone reset after I drove 10 miles?!

I rebooted my phone after I got to work But the same thing happened this am & the wrong time is still showing as an hour later.

This error cost made me late to my job!

0 Likes
Re: Clock displaying wrong time
vzw_customer_support
Customer Support

Oh no! I'm so sorry you were late to work, CUTEGIRLTUSHY. Let's get this fixed.

Do you also have the Galaxy S7? Did you recently do an update? Please try going to Settings> Date And Time> uncheck Automatic date and time. Once that is done, you can set the correct date and time manually and see if the time stays correct.

VanessaS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

Re: Clock displaying wrong time
bearone21
Legend

what does correct setting mean...you either select the network or set time manually??

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Re: Clock displaying wrong time
CUTEGIRLTUSHY
Enthusiast

I spoke with a Verizon tech & he started a work ticket.

I have the most recent update.

I had it set on automatic time.

2 days in a row, when I woke up, it was 1 hour behind. I live in Pacific time zone.

The tech advised me to use manual setting until fix could be resolved.

He saw other outstanding tickets that started after the update.

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Re: Clock displaying wrong time
bearone21
Legend

i'm not familiar with "automatic time" as a choice!!!

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Re: Clock displaying wrong time
CUTEGIRLTUSHY
Enthusiast

In Settings under date and time, you can select automatic date & time (sourced from Verizon) & as you change time zones so does your phone.

Manual, which the Verizon tech advised until an update can be submitted.

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