Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Computer connectivity
helleborista
Newbie

My Samsung Galaxy Note 3 is not recognized by the computer, i.e. does not show up in Windows 7 Explorer when connected by USB cable. Why not? I want to download pics.

0 Likes
Re: Computer connectivity
vzw_customer_support
Customer Service Rep

Uploading your pictures to your computer is important, helleborsita. Do you have the correct drivers for your Samsung device? You can visit the Samsung website to get them. Also, you can use the Verizon Cloud to download your photos to your computer. http://vz.to/220jXqz


AllisonC_VZW
Follow us on TWITTER @VZWSupport


If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes