Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
Contacts App Requiring Log In
kimbaioda
Enthusiast - Level 1
‎03-26-2019 05:28 AM

Hi, 

I am trying to help my elderly mom with her samsung galaxy s7. For some reason her Contacts app is requiring her to log in! This is something I have never seen in all my years of being an Android Galaxy user! I did a quick google search but didn't find any helpful information. So I thought I would look here. Note: I tried logging in, but then we were having issues with her password. Frustrated, that this was even happening, I left to find an answer as to WHY!?!? (Worse case scenario we'll reset her gmail password, I just don't want to do that due to all the other ramifications!) Again, in all my years of using a Samsung Galaxy I have never had to log in to the Contacts app. Good advice is much appreciated! (technology is tough for the elderly...and for those helping them!! 🙂

Labels (1)
Reply
2 Replies
Correct answers are available for this post.
Re: Contacts App Requiring Log In
bearone21
Legend
‎03-26-2019 01:26 PM

the default app or 3rd party? i've never had to login to the default contas app.

Reply
Correct answers are available for this post.
Re: Contacts App Requiring Log In
vzw_customer_support
Customer Service Rep
‎03-28-2019 05:39 AM

kimbaioda, this is odd indeed that the contacts application is requiring a user name and password. This isn't a Verizon Wireless requirement. I would be frustrated as well if I was unaware of why my phone was acting a certain way. Is the contacts application the one that was preinstalled on the phone or is it a third party application?

 

TionnaB_VZW

0 Likes
Reply