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Data Usage
Ditsirk
Newbie

The Verizon website is saying that my Dad's phone has used twice as much data as what his phone is saying for the same time period? How do I correct Verizon?

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Re: Data Usage
Tigerstep
Specialist

Is the phone actually set to match your cycle and not the first of the month to the end?

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Re: Data Usage
Ditsirk
Newbie

Yes

And yesterday I downloaded the usage from the Verizon website and the usage matches the phone but the website says he's used more than double what he has actually used.

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Re: Data Usage
vzw_customer_support
Customer Support

Hi, there! We would be glad to look into this together, and have sent you a Private Note. 

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Re: Data Usage
vzw_customer_support
Customer Support

That is odd that you would see two usage details. What make and model phone does your father have? Did anything change on the device when this issue began? AlbertoR_VZW

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