Defective Screen on Galaxy S4
Jr6779
Newbie

Hello everyone I got a defective screen on a Galaxy S4 does the warranty cover this? There is no physical damage to the phone just the crack inside of the screen!

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Re: Defective Screen on Galaxy S4
vzw_customer_support
Customer Service Rep

Jr6779 lets find the best option to get you into a working device! The crack inside the screen is not covered under warranty so well need to look into other replacement options. Do you have insurance? If so, it's best to file a claim by visiting http://bit.ly/07CrqPK

AshleyS_VZW
Follow us on Twitter @VZWSupport

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Re: Defective Screen on Galaxy S4
vzw_customer_support
Customer Service Rep

Jr6779 lets find the best option to get you into a working device! The crack inside the screen is not covered under warranty so well need to look into other replacement options. Do you have insurance? If so, it's best to file a claim by visiting http://bit.ly/07CrqPK

AshleyS_VZW
Follow us on Twitter @VZWSupport

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