Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req's are no longer met; 0% APR.
I recently upgraded 2 phones to Samsung S21+5G with a trade in and did not notice an option to use device dollars online during checkout. I may have missed it.
On 6/25/21 before the phone was scheduled to be delivered on 6/28/21, I initiated a chat with a Verizon representative (Lana) asking her to help with applying the device dollars I have been collecting. During ~30 minutes chat, when she suggested cancelling these orders, I reminded her of the cancellation fee. Shen then said she submitted a request to her supervisor to apply the device dollars to the transactions and said the approval would take 7 - 10 business days. It has been 3 weeks and I have seen no communication from Verizon.
Verizon customer service, I would appreciate if you could help look into this matter. Thank you.
There is no cancelation fee. What you're thinking is a restocking fee which can be waived if you returned unopened.
Device dollars are point of sale only, there is no way to apply after your agreement was created. Supervisors have no way to apply those because Verizon doesn't do refinancing on device loans.
Being that those were supposed to deliver late last month, you're already past the 14 day return window.