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Dropped in water
Sweetlow
Enthusiast
‎01-01-2022 09:52 AM

Samsung S  Series wont react to my touch on screen

Samsung Galaxy A42 5G 128GB in Prism Dot Black

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Re: Dropped in water
vzw_customer_support
Customer Support
‎01-01-2022 09:59 AM

We would be more than happy to look into this with you in depth. To allow us to do so, please leave us a Private Note here, or reach out to us online @VZWSupport on Twitter or Facebook.

 

 

*Robert

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Re: Dropped in water
Ann154
Super User
Super User
‎01-01-2022 10:01 AM

Remove the SIM card and SD card if it has one. Place the phone in a sealed bag of rice and leave it there for a few days. If you have another phone available, you can put the SIM card in that phone to use while the wet phone is drying out. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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