Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Failed PRL update. Now 3G is everywhere.
brownrc
Enthusiast

This phone was in the middle of updating. After it "completed", I no longer have LTE signals, nor can I select my APN. Tried reset network settings, changing the network mode. removing/replacing the SIM, powercycling the device.

All to no avail.

0 Likes
1 Solution

Correct answers
Re: Failed PRL update. Now 3G is everywhere.
brownrc
Enthusiast

After numerous attempts from Verizon to help me with this issue (as well as one agent just hanging up on me), factory resetting the phone and losing all my data, and taking my SIM card out/rebooting the phone - I decided to be proactive and just go to the Verizon store to get a new SIM card. The LTE works normally as intended.

View solution in original post

Re: Failed PRL update. Now 3G is everywhere.
Ann154
Super User
Super User

Have you tried to reboot the phone again?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Failed PRL update. Now 3G is everywhere.
brownrc
Enthusiast

Yes, I have. Many times. Wasn't the issue.

Re: Failed PRL update. Now 3G is everywhere.
brownrc
Enthusiast

After numerous attempts from Verizon to help me with this issue (as well as one agent just hanging up on me), factory resetting the phone and losing all my data, and taking my SIM card out/rebooting the phone - I decided to be proactive and just go to the Verizon store to get a new SIM card. The LTE works normally as intended.