Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in!

Please see the Announcement in the Announcement section under Information Hub.

Fix for S7 Edge: Not ringing or vibrating on incoming calls?

Over the last month, my S7 Edge has suddenly stopped ringing/vibrating on incoming calls.  The only way to correct the problem is to reboot the phone.


- Not just certain callers, all incoming calls impacted

- Caller hears ringing and will be prompted to enter a voice message but phone is completely silent

- Phone settings: Ringtone and vibrate active, WIFI calling disabled, Biuetooth disabled, Auto-Mute disabled

- When the problem happens, phone doesn't ring *or* vibrate

- If voicemail is left, phone chimes with New Message notification

- Rebooting phone is only way to 'fix' problem

- After reboot, all calls have normal ringtone & vibrate action

- Reboot solution is only temporary, within a few hours or a couple of days, the problem returns

Any thoughts on what 'broke' on my S7 and how I can fix it?

Tags (1)
Re: Fix for S7 Edge: Not ringing or vibrating on incoming calls?
Customer Support



A silent phone is only a good thing when you want it to be. We definitely don't want you missing any of those important calls so this is something that we need to address right away for you. We appreciate you providing all the details you have provided about your issue as it is very helpful. Was there any software updates or anything that happened to the device around the time this started to occur? Can you share what software version your device currently has now.


Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Re: Fix for S7 Edge: Not ringing or vibrating on incoming calls?

Android 8.0.0 & samsung experience 9.0