Galaxy S6 Edge screen rotation issue

[CR_Collector]

Has anyone else experienced a screen rotation issue on the S6 edge?  My device is locked in portrait mode and will not rotate.  Before you ask, YES SCREEN ROTATION IS TURNED ON.

I have spoken with both Verizon and Samsung tech support and they didn't have a clue other than swap out my phone.  Doing a google search on S6 screen rotation issues pulls up a few hits with other people reporting the same issue.  I have done 6 factory resets so far and it has not corrected the issue.  I'm convinced this is a software glitch that will someday be fixed (hopefully soon).

I wanted to see how big an issue this was so I can determine if I stick it out with the S6 edge or return it within my 14 days and get something else.

[bholt6]

Ya, apologies...that's what I meant.  Also, I'm OC3 as well.

[Android17]

I just received my S6 Edge last Fri and the auto-rotation worked fine until yesterday. I noticed YouTube videos wouldn't change to landscape without manually hitting the full screen button. The camera also doesn't rotate. I tested the accelerometer and the x coordinate is stuck on -39.227. I have a feeling this is a software bug.

[cruisencode]

Well, I did the "update and initialize" (I think that's what they call it in the Smart Switch application) last night.  It didn't help.  To make things worse, the restore didn't quite restore everything back to where it was when I backed up.

We really need a fix for this soon.  I'm going on a cruise, leaving tomorrow, and if it's not fixed when I get back I'll be asking for a replacement.

As a point of reference, I bought mine at Best Buy on Friday, 4/10.  My wife bought the same phone on  Saturday, 4/11, from the same Best Buy and she doesn't have the issue.  So I have no idea what's causing this.

[Pro3d]

I realize this won't put you at ease until you experience it... but my 3rd phone has been rotating well now for 48 hours... and I wouldn't have gotten this far if the phone wasn't flat out amazing. Reminds me of how many Xbox 360s I owned.

I waited until day number two before I installed any updates and my stuff though, just in case the order of the updates is creating the problem.

So over the course of Tuesday, as I got my 3rd new phone the day prior, I slowly installed things... one by one. Then I'd power off the phone, restart, see if any other updates were trying to come down from Samsung/Verizon. Once everything was installed and no updates were left, my phone is now rotating as it should. So friggin weird!

A Verizon Clerk even said, "what's to say the 3rd phone won't do the same thing" ... and I just told her, don't worry, I won't take any more of your stock, I'll go through Samsung if this one breaks.

[bholt6]

That's promising news.  My first S6 Edge stopped working shortly after 48 hours of use, though (pre-ordered on the 1st and got it around noon on the 10th.  It stopped working on Sunday evening about 8pm).  The second one comes tomorrow.  I've got my fingers crossed it doesn't have the issue.  I might have to try your route of slowly adding apps, etc (despite the fact I shouldn't have to...ya know).  If this one is borked, I was told I shouldn't have any issues just returning it and switching to the regular S6 as they don't have this issue...yet. 

[mar51]

Ok let me understand u....u got the phone, did u install your own apps one at a time and then did a system update?

[Bmkallen]

I bought this phone last Sunday and it worked that day. But I have tried to get it to work sinse and it will not. I went to the area on the phone and switched between the two and it does nothing. I did install some apps but no system update, wher do I do this?

[Johna59]

I called Verizon Monday, they said they hadn't heard of this issue and then they transferred me to Samsung. Samsung also said they hadn't heard of the issue (at first), then backtracked and said they were aware of the issue. Samsung gave me a ticket number and said they would get back to me when they figured out a solution but they had no idea when that would be. I called my local Verizon store and asked if I could exchange the phone, they said yes but unfortunately no one in the state had the phone in stock. I ended up going into the store where I got a full refund and was told to just call back periodically to see if they have gotten any new shipments in.

[TusharS]

So last evening I got a call from store that they have received shipment and I got my device replaced. I verified the screen rotation at the store and it was working fine. I came back and started installing all my favorite apps from play store and restoring my data.  After couple of hours, when I checked the same issue came up. So now my replaced device also has the same screen rotation issue.

I hurried up to the store and heard what I expected - that they have no more devices. Apparently all the new stock was sold out within 2 hours on a weekday.

Then I raised the issue with Samsung tech support, they tried lot of troubleshooting and finally made me hard reset the phone. But it didn't work. So their suggestion either to ask for replacement or ship them the device so that the technicians would look into it. I enquired whether Samsung is aware of this issue and is there a patch around the corner. The answer was negative.

So I am seriously thinking of cancelling the phone and asking for a full refund. What's the guarantee the 3rd device would not have the same issue. That too, no one knows when would I get it.

Am I allowed to cancel the device and ask for a full refund?

[B33]

Try the one M9 I think its out.. You should be able to exchange for it..

[AndroidMW]

Same issue.  Bought the S6 Edge on 4/11 and it all went bad 4/14.  No way to fix it.

[mar51]

First day mine wouldn't rotate and the camera settings where upside down.  There are too many people with the same problem to think just swapping it out will correct it.  I am worried that I will get another with same troubles.  Also I think it BS that you have to pay a restocking fee when you swap out a phone online that in my eyes has a defect.

[bholt6]

You definitely shouldn't be paying a restocking fee. 

[Pro3d]

I was NOT charged any re-stocking fees either time I replaced the unit.

[Giummo · Accepted solution]

I sent VZW support these pics on twitter. they responded they werent aware of any situation. I also sent them to Samsung. Obviously upright it should read 0 degrees as the 2nd picture shows, the first picture in the landscape orientation should read 90 degrees. Another user in another forum used this app and got roughly the same measurement

[Harley_Quinn]

Can you tell me how you opened up your meter to see what's it's reading @? I cant figure out how to get to it.

[jelesuis]

Got my s6 edge on day one, it quit rotating on day 4 ... I can hardly wait to go back into the store - ugh!

[laostus3]

Day two first phone stop rotation, hour 3 phone 2 lost rotation, I think i will just live with it for now.  Hope this is remedied soon !!!

[B33]

For Owners of this Phone you might wanna Read this I don't know if it'll help anymore but Info talking, Mentioning about the issue is better than No info at all  < IF THIS IS AN INTERNAL PHONE ISSUE.! >  hopefully it is not Samsung might be forced to recall all of the Devices to make changes to make the phone Usable.. I hope the only needed is an update to fix the issue..

Here's some Info Via Droid Life..

http://www.droid-life.com/2015/04/15/galaxy-s6-edge-units-are-having-all-sorts-of-auto-rotate-issues...

[Android17]

Thanks Droid Life Bot!

ಠ_ಠ

[jjpritch]

I'm on phone #3 due to this issue. Once again, phone worked for a few hours then poof.... accelerometer broke, screen won't rotate. Maybe a 4th time will be the charm, or 5th, 6th, 7th ect...