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Galaxy S6 Edge screen rotation issue
CR_Collector
Enthusiast - Level 1
‎04-12-2015 04:43 AM

Has anyone else experienced a screen rotation issue on the S6 edge?  My device is locked in portrait mode and will not rotate.  Before you ask, YES SCREEN ROTATION IS TURNED ON.

I have spoken with both Verizon and Samsung tech support and they didn't have a clue other than swap out my phone.  Doing a google search on S6 screen rotation issues pulls up a few hits with other people reporting the same issue.  I have done 6 factory resets so far and it has not corrected the issue.  I'm convinced this is a software glitch that will someday be fixed (hopefully soon).

I wanted to see how big an issue this was so I can determine if I stick it out with the S6 edge or return it within my 14 days and get something else.

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Giummo
Enthusiast - Level 2
‎04-15-2015 10:36 AM

I sent VZW support these pics on twitter. they responded they werent aware of any situation. I also sent them to Samsung. Obviously upright it should read 0 degrees as the 2nd picture shows, the first picture in the landscape orientation should read 90 degrees. Another user in another forum used this app and got roughly the same measurementPhoto Apr 15, 12 01 09 PM.jpgPhoto Apr 15, 12 00 56 PM.jpg

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Klue
Master - Level 1
‎04-12-2015 06:51 AM

If you stick with it the issue may never go away. It would be a big issue for me with my phone without screen rotation. I would take it back for a replacement within your 14 day trial, making sure the rotation works on the next one before you leave the store. If you did 6 factory resets then I doubt if you can fix it with any menu option.

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smars84
Enthusiast - Level 1
‎04-12-2015 07:59 AM

Hello,

I have the same issue and i just called to customer service and their advice is to exchange the phone. They don't think a software update will fix the issue. You can go to any corporate verizon store and make sure you bring everything that came with the phone (box, charger, headset, etc..) ill be doing this today if i have time. good luck. hope this helped.

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CR_Collector
Enthusiast - Level 1
In response to smars84
‎04-12-2015 09:09 AM

That's what they told me too.  I just got back from exchanging it and made sure screen rotation worked before then activated the phone.  Hopefully it was just a defective phone and not a software glitch but time will tell.

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DCollman
Enthusiast - Level 1
‎04-12-2015 10:16 AM

I have the S6 edge. I guess im lucky cause I dont have that problem. My problems seems to be lack of getting text messages from others... not sure my texts are getting delivered

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Pro3d
Enthusiast - Level 2
‎04-13-2015 10:06 AM

I preordered a 32GB Galaxy S6 Edge and the phone had this issue upon turning it on.

I went down to my local Verizon store and replaced the phone, which rotated fine for 1 DAY... then the new phone stopped rotating as well. I am extremely irritated at this issue... and though it may seem minor to some, every time you watch a video full screen or rotate to txt, or use your camera in landscape... I hope you realize that this dumb little bug completely ruins the phone experience. I don't know WTF to do now???!!!

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Klue
Master - Level 1
In response to Pro3d
‎04-13-2015 12:46 PM

Go get another one. Keep doing it until you finally get one that works.

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Pro3d
Enthusiast - Level 2
In response to Klue
‎04-13-2015 01:09 PM

LOL... I decided to do just that. Phone Number 3 appears to be working. For Now.

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TusharS
Newbie
‎04-13-2015 05:15 PM

Facing the same issue. Screen does not rotate at all. Went to local Verizon store, was informed that they do not have the device in stock and would only be able to replace once it's stocked.

The irritating part is that they didn't have any estimate when the replacement would be available. Seriously, either Samsung or Verizon underestimated the phone.

On pressing further, the alternate provided option was that I can order the new piece at retail price which would be overnight delivery and once I return my existing device, I would get the amount back.

I have decided to wait couple of days before taking this option. But I am wondering whether they actually don't have the device or they just want a new sale instead of replacement.

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Pro3d
Enthusiast - Level 2
In response to TusharS
‎04-13-2015 05:40 PM

I believe your feeling regarding them saving phones for new sale is dead on.

I got the exact same feedback you did... no phones in stock, we should be getting some in soon, but after he went in back to have his manager call a local store to hold one, he miraculously found one for me... and the box was NOT fresh out of some shipment as it had wear marks on it.

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Mike8972
Contributor - Level 1
In response to TusharS
‎04-30-2015 12:30 PM

I returned mine yesterday (same issue) at Verizon store, reactivated old phone, and will get replacement S6 Edge by FedEx in two days, which means tomorrow.

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Giummo
Enthusiast - Level 2
‎04-13-2015 05:45 PM

on phone #2 and when the CSR at the VZW store took it out of the box and powered it up the rotation was working, 24 hours later camera and browser are locked in portrait mode. the first edge I had had the camera locked in landscape.

Looks like i'm going back to the Verizon store tomorrow after work.

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Giummo
Enthusiast - Level 2
‎04-13-2015 05:47 PM

...and oh yeah added bonus for me. Where I live I have crap VZW service so I have a Samsung Network Extender (SCS-2U01). According to the website the S6edge IS NOT compatible. 1X is the best I get

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stef7
Master - Level 2
In response to Giummo
‎04-13-2015 06:28 PM

Get an LG G3.

If you FDR these things, do they work again? What a disaster.

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techman05usa
Enthusiast - Level 2
In response to stef7
‎04-13-2015 07:12 PM

Hey just FYI my verizon tech mention using a emegency factory reset (potential through samsung switch pc) for a failed framework issue patch and that was their option to redownload the patch. The install link and more frustrated people are here...Just make sure you backup your stuff .http://forums.androidcentral.com/samsung-galaxy-s6-edge/513575-s6-edge-screen-rotation-does-not-work...

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cruisencode
Enthusiast - Level 3
In response to techman05usa
‎04-14-2015 06:45 AM

Did the emergency factory reset help?

I'm having the same issue as everyone else.  I'm getting really tired of the issues with Samsung and Verizon.  First, the lollipop upgrade hosed my S5, and now this.  It may be time to move on soon.  Maybe back to AT&T and an iPhone?

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techman05usa
Enthusiast - Level 2
In response to cruisencode
‎04-14-2015 07:13 AM

It's supposed to force an update that won't come if your already having the issue. It's better to try than waiting weeks for a new one. I ended up with an immediate replacement after backing up and going through a basic restore (which that did nothing). The samsung rep in best buy was under reported to on issues and just set me on a path for a new one (he didn'the have the necessary software to reflash and restore yet).

Samsung switch [mac?]/pc install should work though apparently that darn software was hard enough to find that it's misunderstood and forgotten about (had to go to samsung site chat and ask for it) since the only samsung switch listed on the page is for switching phones and "Not" the kies replacement software.

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bholt6
Enthusiast - Level 3
In response to cruisencode
‎04-14-2015 02:03 PM

No, an emergency factory reset didn't help me at all.  Still acting up.

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cruisencode
Enthusiast - Level 3
In response to bholt6
‎04-14-2015 05:10 PM

How did you do the emergency software recovery?  Mine says "If the software update fails to complete, the device will appear in the list below".  But there are no devices in the list.  There is a button on the bottom that says "Emergency recovery using the recovery code", but I don't have a code.

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bholt6
Enthusiast - Level 3
In response to cruisencode
‎04-14-2015 06:07 PM

I didn't have a code either so maybe I didn't actually do the emergency recovery.  I may have just done software installation.

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techman05usa
Enthusiast - Level 2
In response to bholt6
‎04-14-2015 06:44 PM

Sorry didn'the know there was a code requirement. When you meant installation you meant initialization because that option doesn'the apparently need a code. Maybe you have to call up 611 to get a code. I guess if your phones completely in the toilet the phone would burp up a code.

BTW if any different what is your firmware mine says OC3

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