Galaxy S7 Edge

[N_WOMACK]

I have a Galaxy S7 Edge that was on my account that was bought and we chose to keep for my son just to run off the WiFi in our house when a new phone was bought. it has been several weeks since this was done but it is still connected to the network and will not allow us to do anything! When we called about this we were told to give it a few days to update so we have just been waiting, but as I have said .. it has been a few weeks now. What should I do?

[jav6]

Does the old device still show up on My Verizon when you select Devices?  If so, have you tried Suspending Service on it?

[N_WOMACK]

Thank you so much for responding! I have. And no, it is not there! A new phone was bought for the same line so it did go off there the same day. I can not see the old s7 any where on my account!

[Ann154 · Accepted solution]

Remove the SIM card from the deactivated phone.

[N_WOMACK]

Thank you! The Hubby said there wasn't one! I just got it! Thank y'all very much!