Galaxy S7 date resetting to Dec
Skipper65
Newbie

Several times a day, my phone resets date to Dec (or sometimes Jan) and has wrong time. I have to restart it to fix this. What might be causing this date issue to happen?

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Re: Galaxy S7 date resetting to Dec
vzw_customer_support
Customer Service Rep

No one likes phone that resets including myself. I know it can get annoying. I would love to help to see what is going on.  What are you doing when this happens? Have you downloaded any new apps? Please tell me more. -AmberF_VZW

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Re: Galaxy S7 date resetting to Dec
Skipper65
Newbie

not doing anything.  Haven't downloaded anything except zedge for  a couple of ring tones. Sometimes at work I turn the screen on to check the time an it says january and time around 2 am or so depending when I check it. Sometimes I don't check it and I miss texts or emails from work. It seems to happen mostly around 2 am every night. some times it happens 2-3 times a day.(I work nights 10 PM to 10 AM) I have to power the phone off and turn it back on again for it to show the proper time and date.

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Re: Galaxy S7 date resetting to Dec
vzw_customer_support
Customer Service Rep

Have you tried to power the device off for 30 seconds, then power the device back on again? 

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