Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Galaxy S9+ displays ad every time call is ended
txnoo7
Enthusiast

Just added a S9+ to my account yesterday. Every time a phone call is ended, an advertisement pops up. Random ads, no pattern. Is this a Samsung "feature", a Google "feature", or something else?

0 Likes
Re: Galaxy S9+ displays ad every time call is ended
vzw_customer_support
Customer Support

txnoo7, I would be just as frustrated with being bombarded with ads after every call. We are here to help out. Typically, this type of behavior is caused by an app that is programmed to display an ad as an overlay on that screen. When you first activated your phone, and added your Gmail account details, did you automatically restore content such as apps on to your new phone?  

 

If you run your phone through Safe Mode, do the ads go away?

 

https://www.verizonwireless.com/support/knowledge-base-216817/

 

NicandroN_VZW 

 

Follow us on twitter @VZWSupport 

Re: Galaxy S9+ displays ad every time call is ended
txnoo7
Enthusiast

UPDATE: I found out that the default phone app is set up out-of-the-box to load a notepad after hanging up from a call, so the user can enter notes about the call. The ads are actually within this notepad app. You can turn this "feature" off in the Phone app settings. I just didn't dig deep enough!