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Have a Galaxy S7 and am unable to pair my headset back again.

Wife's Galaxy J7 is doing the same thing but hers stopped working on its own.

Mine was still working fine, but I un-paired it to try mine on my wifes phone but it didn't see it. Tried to pair it back to my phone again but now mine wouldn't work either.

Am a halfway decent computer tech but have been unable to resolve this issue with my smartphones. When I initially set them up, piece of cake. But resetting them to work back with their initial phones has become a real problem. Neither phone  now sees their respective headset, bluetooth is on and both phones still see all the other devices on my network.

Think this is probably a reasonably easy fix, but I've been unable to get anywhere with it.

Re: Have a Galaxy S7 and am unable to pair my headset back again.
Customer Service Rep

I know how important it is to have a hands free device. Have you tried to reset the phone? What is the make and model of the headset? Is the software on both phones up to date?

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