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Help to unlock a phone
Enthusiast - Level 1

My wife forgot her password to unlock her phone and she has one attempt left to guess at it.  Anyone out there can give me some guidance on how to get her phone unlocked?

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Re: Help to unlock a phone
Customer Service Rep

Hello, nlappe. I hope you're having a great weekend. We want to make sure that our wife is able to get back into her phone. If she is not sure of the password for the phone, the device would need to go through a Factory Reset. What is the Make and Model of her cell phone? KevinR_VZW