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How do I complete the ONLINE EXCHANGE?
Camjohn12
Newbie

ONLINE EXCHANGE....okay so I got my note 7 through the trade in program in a local verizon store. I traded in my S5, got a trade in value, sent back my S5 in the box i received and got the note 7.I did the replacement exchange on my first note 7 as well after it went on recall the first time. So now I am having to exchange the replacement. In the instructions  for the online order, is it that verizon is going to send us(customers) a box for us to put the recalled note 7 in after we choose the device we want to exchange the note 7 for and then we are to go without a phone until you guys send the phone we selected for the exchange?. How long is this process in full and can you break it down a little more step by step about the online exchange. I received a texted from the (9000..) verizon number saying " Exchanging your note 7 online instead of visiting a store will be the most efficient way to get a new device". That's why I want to know the step by step online exchange process please.

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Re: ONLINE EXCHANGE....okay so I got my note 7 through the trade in
vzw_customer_support
Customer Support

Camjohn12, we want to make sure you have all the information you need to exchange your device. Please follow this link: http://vz.to/2cUgg0r

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Re: ONLINE EXCHANGE....okay so I got my note 7 through the trade in
vzw_customer_support
Customer Support

Camjohn12, we want to make sure you have all the information you need to exchange your device. Please follow this link: http://vz.to/2cUgg0r

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