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How do I find my PUK code?
Softballchick04
Enthusiast

I have an active line on Verizon but recently I had two lines which one I cancelled and it was a Samsung galaxy s7. I'm trying to GIVE this phone to my cousin but she has a different carrier and it won't let me because her SIM card isn't from Verizon. Is there any way I can get this PUK from Verizon?

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Correct answers
Re: Galaxy S7 need (PUK)
tikibar1
Super User
Super User

The screenshot and some of the description seems to be outdated.  On the desktop version of My Verizon, if I hover over My Devices at the top and click it, then look at the section labeled Manage My Device, the link to MY PIN AND UNBLOCKING KEY(PUK) is toward the bottom.  Once it's clicked, you should get a pop-up with the PUK.

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Re: Galaxy S7 need (PUK)
vzw_customer_support
Customer Support

We want to make sure that you can locate the PUK! You can follow the steps outlined here to view the PUK assosciated with the device through My Verizon: https://www.verizonwireless.com/support/manage-bua-online-htug/

HarleyE_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Galaxy S7 need (PUK)
jrh4054
Specialist

The link has instructions that are wrong.  They say to go to My Devices, then to My PIN and Unblocking Key (PUK). There is no such link under My Devices.

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Re: Galaxy S7 need (PUK)
tikibar1
Super User
Super User

The screenshot and some of the description seems to be outdated.  On the desktop version of My Verizon, if I hover over My Devices at the top and click it, then look at the section labeled Manage My Device, the link to MY PIN AND UNBLOCKING KEY(PUK) is toward the bottom.  Once it's clicked, you should get a pop-up with the PUK.