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How do I get my screen to stay active during phone calls on my Galaxy Note 8? It keeps going black as soon as I make a call so I can't hang up or use the dial pad for automated calls.
lburke69
Newbie
‎10-06-2017 05:18 AM

How do I get my screen to stay active during phone calls on my Galaxy Note 8?  It keeps going black as soon as I make a call so I can't hang up or use the dial pad for automated calls.

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Re: How do I get my screen to stay active during phone calls on my Galaxy Note 8?  It keeps going black as soon as I make a call so I can't hang up or use the dial pad for automated calls.
Ann154
Super User
Super User
‎10-06-2017 05:20 AM

Does the power button not turn the screen back so you can access the dialer application? Are you blocking the proximity sensor?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: How do I get my screen to stay active during phone calls on my Galaxy Note 8? It keeps going black as soon as I make a call so I can't hang up or use the dial pad for automated calls.
bearone21
Legend
‎10-06-2017 10:50 AM

settings/display.....never time out!!!

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Re: How do I get my screen to stay active during phone calls on my Galaxy Note 8? It keeps going black as soon as I make a call so I can't hang up or use the dial pad for automated calls.
lburke69
Newbie
‎10-06-2017 07:36 PM

Ann I thought maybe I was blocking the sensor but I took my case off and it still went black. I haven't tried the power button. On my old note 5 the screen would light up when I pulled my phone away from my ear. I would like this to be the same.

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