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How do I get my screen to stay active during phone calls on my Galaxy Note 8? It keeps going black as soon as I make a call so I can't hang up or use the dial pad for automated calls.
lburke69
Newbie

How do I get my screen to stay active during phone calls on my Galaxy Note 8?  It keeps going black as soon as I make a call so I can't hang up or use the dial pad for automated calls.

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Re: How do I get my screen to stay active during phone calls on my Galaxy Note 8?  It keeps going black as soon as I make a call so I can't hang up or use the dial pad for automated calls.
Ann154
Super User
Super User

Does the power button not turn the screen back so you can access the dialer application? Are you blocking the proximity sensor?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: How do I get my screen to stay active during phone calls on my Galaxy Note 8? It keeps going black as soon as I make a call so I can't hang up or use the dial pad for automated calls.
bearone21
Legend

settings/display.....never time out!!!

Re: How do I get my screen to stay active during phone calls on my Galaxy Note 8? It keeps going black as soon as I make a call so I can't hang up or use the dial pad for automated calls.
lburke69
Newbie

Ann I thought maybe I was blocking the sensor but I took my case off and it still went black. I haven't tried the power button. On my old note 5 the screen would light up when I pulled my phone away from my ear. I would like this to be the same.

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