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How do I unlock my phone without a password?
soco
Newbie
‎02-22-2015 11:07 AM

Unlocking locked phone. Wants a password but one was never initiated; only finger print.  Need help unlocking my phone. Want to avoid doing a master reset if possible.

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Re: Unlocking locked phone. Wants a password but one was never initiated; only finger print.
tikibar1
Community Leader
Community Leader
‎02-22-2015 12:17 PM

If you can't get the fingerprint scanner to work and you didn't set up a backup password (or can't remember it) ... did you activate Android Device Manager on your phone and associate it with your Google account?  If so, you should be able to use it to unlock your phone.

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Re: Unlocking locked phone. Wants a password but one was never initiated; only finger print.
tikibar1
Community Leader
Community Leader
‎02-22-2015 12:17 PM

If you can't get the fingerprint scanner to work and you didn't set up a backup password (or can't remember it) ... did you activate Android Device Manager on your phone and associate it with your Google account?  If so, you should be able to use it to unlock your phone.

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Re: It is a Jetpack
Jeff1801
Enthusiast - Level 1
‎01-30-2021 08:00 AM

It will sign on with the password they gave me ! I have tried several times think she might of wrote it down wrong, what can I do. to get connected to my network/

 

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Re: It is a Jetpack
Jeff1801
Enthusiast - Level 1
‎01-30-2021 08:02 AM

It is a stand alone Jetpack!

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Re: It is a Jetpack
vzw_customer_support
Customer Service Rep
‎02-01-2021 08:06 AM

Jeff1801, we want to make sure you are able to connect to your Jetpack. Let's review. Can you please clarify if you do not have the correct password to connect? What is the Make/Model of your Jetpack? 

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