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How will the recall of the Note 7 be if the phone has damage?
WUNK
Enthusiast - Level 1
‎10-12-2016 07:46 PM

So while waiting for all the hubbub with the recall and trying to get a replacement (there was never a coral blue available, or any Note 7 for that matter), my phone fell off the table and now has broken glass on the left edge. I have the insurance provided by VZW, but since Samsung is wanting all the phones back, will I be charged anything for when I come in to exchange it for hopefully the LG V20?

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Re: How will the recall of the Note 7 be if the phone has damage?
Weth
Legend
‎10-12-2016 08:01 PM

All Note 7 will be accepted, even damaged ones, for full refund. That is the word I saw from Samsung and Verizon.

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Re: How will the recall of the Note 7 be if the phone has damage?
skizdidlyidler
Enthusiast - Level 3
‎10-12-2016 07:58 PM

During the first round of recalls I know it didn't matter the phone's condition. In my case I lost the stylus, but it didn't effect my exchange for the replacement Note 7. And I too had to settle for a silver as they had no replacements in blue.

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Re: How will the recall of the Note 7 be if the phone has damage?
Weth
Legend
‎10-12-2016 08:01 PM

All Note 7 will be accepted, even damaged ones, for full refund. That is the word I saw from Samsung and Verizon.

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Re: How will the recall of the Note 7 be if the phone has damage?
WUNK
Enthusiast - Level 1
‎10-12-2016 08:21 PM

Cool! Thanks for the boost in my morale. Now I just hope that the LG V20 comes to VZW without a hitch.

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