Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
If my Samsung-bought unlocked phone is damaged, do I get a Verizon locked phone as replacement?
tgm1024
Enthusiast

 

My Galaxy S10+ was bought purposefully unlocked directly from Samsung.  It's warranteed under a Verizon protection plan.

If my phone is to be replaced, do I get an unlocked S10+ (with NO Verizon bootloader), or am I stuck with getting a locked phone as a replacement?  And if I am given an unlocked phone, is it an unlocked phone that still is using the Verizon bootloader?

Labels (1)
0 Likes
Re: If my Samsung-bought unlocked phone is damaged, do I get a Verizon locked phone as replacement?
bearone21
Legend

i believe you'll get a locked phone until it's paid for but since you didn't buy from veizon, good luck.

0 Likes
Re: If my Samsung-bought unlocked phone is damaged, do I get a Verizon locked phone as replacement?
Ann154
Super User
Super User

You might want to go through Samsung directly with any warranty claims. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: If my Samsung-bought unlocked phone is damaged, do I get a Verizon locked phone as replacement?
tgm1024
Enthusiast

@Ann154 wrote:

You might want to go through Samsung directly with any warranty claims. 


Sure, but I'm talking about out of warranty stuff.  There's a family discount to have all our phones covered under Verizon that I cannot get through Samsung because some of them are iPhones.

So if Verizon is what's covering things:

1. Do I get an unlocked phone.

2. And if unlocked, does it still have the Verizon bootloader?  That's the biggest problem because it simply cannot be removed.

0 Likes
Re: If my Samsung-bought unlocked phone is damaged, do I get a Verizon locked phone as replacement?
TheMeatball
Enthusiast

it will most likely be locked.  the best way to find out is to read the terms and conditions of the contract for the insurance plan.

0 Likes
Re: If my Samsung-bought unlocked phone is damaged, do I get a Verizon locked phone as replacement?
tgm1024
Enthusiast

Every time I try to read one of those things, I think it says something different.  😕

I wonder if break my phone and get it repaired (out of pocket) at a 3rd party shop, if I can then make a claim against the warranty...

0 Likes