Improper wording on website leads to promo not being applied

[alarcchr]

Was directed here by Verizon agent to hopefully bring this to someone's attention in corporate. not sure of protocol but, if possible, can a community manager PM me about a complaint I have? Thank you. 

[vzw_customer_support]

Alarcchr, I'm sorry that you ran into something troublesome. We always want feedback here, as it's important to make use of it to improve our products and services. I've sent you a private note, so you can share that feedback with us. 

JohnT_VZW